VRTrust Guidebook
This guidebook contains all help articles related to VRTrust
139 articles
VRTrust Terminology & Core Concepts
Month-end checklistA step-by-step guide to closing your books and producing accurate owner statements
Month-End Adjustments in VRTrust
Bank Reconciliation
Learn how to add and reconcile your bank accounts.
Import bank transactions via CSV fileHow to import bank transactions to VRTrust for monthly reconciliation
Bank reconciliation for Auto-Posted DepositsHow to Reconcile Auto-Posted Deposits During Bank Reconciliation
Editing Your Bank Information for VR TrustThis SOP outlines the steps to edit your bank information in the system, ensuring accurate processing of deposits from various merchant processors.
Sort unmatched bank records
Use search to match bank transactions
Accept all matches, non-reservation tags, bulk actions, and export transactionsBank Reconciliation features to help you review, match, and reconcile transactions faster
Undo matched bank recordsRevert actions taken on the bank reconciliation page
Deposits
Learn about Deposits, including how to add, view, edit & delete them.
Reviewing non-reservation amounts and co-host deposits in VRTrustReview non-reservation amounts and co-host deposits from Airbnb and Stripe
Manually enter advance depositsRecord advanced deposits for reservations not paid through Stripe or GuestyPay in VRTrust
How to Allocate a Single Payment Across Multiple ReservationsThis article explains how to record a single payment that needs to be allocated across multiple reservations using an guest deposit clearing account.
Bulk actions on deposits
How VAT Is Handled on Booking.com Deposits in VRTrustWhen processing Booking.com reservations, VAT (or GST, depending on jurisdiction) may be charged by Booking.com and withheld from the payout before funds are deposited into your bank account.
Expenses
Learn about Expenses, including how to add, view, edit and delete them.
Update expenses via CSV
Import multi-line expenses via CSV
Duplicate Expenses, Recurring Expenses & DepositsCreate new transactions with the same settings as existing ones in VRTrust
Capturing expenses from the bank feed in VRTrustCapture expenses from unmatched bank records and record them accurately in VRTrust
How To: Manage Vendors in VRTrustThis article walks through how to add and manage vendors in VRTrust so expenses can be properly tracked and prepared for future reporting (including 1099s).
Manage vendors in bulk
Manage expenses in bulk
Editing expenses with locked lines
Add and share expense attachments with owners
Download expense attachments
Add taxes to expenses and markupsApply taxes on expenses and expense markups in VRTrust
Reservations
Learn about Reservations, including how to add, view & adjust them.
Add Reservations ManuallyManually add reservations to VRTrust that aren't synced from the PMS
Override Posting Date of Financial and Fee AdjustmentsAdd adjustments to reservations after financials are locked
Reviewing guest balances for reservationsSteps to review guest balances as part of the monthly close process
Guest balances review: Adding financial adjustmentsMake financial adjustments to guest reservations in VRTrust for month-end reconciliation
Adding fee adjustments to reservationsMake fee adjustments for revenue allocated to the property manager
Overview of Reservation Drawer Financials and Fees & CommissionsLearn about the reservations drawer
Adjusting Financials for Airbnb Resolutions or Other AdjustmentsHow to Record Financial Adjustments and Reallocate Fees to the Property Manager in VRTrust, including Airbnb Resolutions
Deferring Revenue for Reservations: A Step-by-Step Guide
Reservation FAQ: Reservation Lines vs Fees & Commissions: What’s the Difference?
Reservation FAQ: Why Certain Reservation Lines Are Excluded (and When They Should Be)Reservation mappings control which PMS reservation line items flow into VRTrust statements and invoices.
Bulk actions on reservations
Owner Statement Error: “Journals Without Accounts Associated”
Filter reservations by financial line typesQuickly review reservations that include particular fees or charges
Archive/unarchive reservations to exclude from accountingExclude reservations from accounting by archiving them
Edit reservation check-in and check-outAdjust check-in and check-out dates directly from the reservation drawer
Owners
Learn how to add, view, edit and manage Owners, Users and Vendors.
Invite owners
Different Owners (Companies) with the same email logins in VRTrust
Adding or Changing an Owner and/or Allocation for a Listing
Manage owners in bulk
Understanding Property Ownership in VRTrustExplaining ownerships in VRTrust
Calendar blocking for owners in VRTrust
Preview the owner portal
Fees and Commissions
Learn how Fees & Commissions templates help you automate revenue splits, including how to add, view, edit and delete them.
How to Set Up Flat Fees (Per Reservation or Per Night)VRTrust now supports flat fees that can be applied per reservation or per night. This is ideal for charges like cleaning fees, admin fees, or other fixed costs you want…
Reviewing and Applying Fees to ListingsThis SOP outlines the steps to review and apply appropriate fees to listings to ensure consistency and accuracy across all listings.
Management commissions
Booking channel fees
Other fees: Allocate guest revenue to PM
Apply merchant fees to owners
Cleaning fee revenue
Taxes paid to owners
Channel Fees That Are Billed Later (VRBO & Booking.com)
Merchant (i.e. Stripe) Fees in VRTrust
Commissionable Revenue on Owner StatementsCommissionable Revenue determines what income your management commission is calculated on. If this number is wrong, your management fee will be wrong—so it’s important to understand how it works and…
How Default Fees Get Added to New Listings (and How to Remove Them)
Manage fees and commissions in bulk
Reports
Learn about Reports help you understand your accounting, including the General Ledger Detail and Trial Balance reports.
Reports overview
Profit & Loss Report
Balance Sheet Report
Owner Statement Summaries ReportCreate year-to-date financial reports for owners in VRTrust
Trust Reconciliation by Listing Report
Multi-Select Accounts in General Ledger ReportSelect multiple accounts in the general ledger report for quicker analysis.
Trial Balance Report
View journal entries from the Trust Reconciliation ReportDrilldown into underlying data directly from reports in VRTrust
VRTrust: Statements
Learn how to use Statements to create customized owner statement templates, manager statements & 1099 tax statements.
Navigate the Statements page in VRTrustAccess owner statements, PM statements, and transfers
Managing owner statement templates
Edit the net owner revenue section
Set up owner statement templates
Custom sections in owner statements
Review and publish owner statements
Review PM Statement
Manage transfers in bulk
Switch between months and listings
Export statements in bulk
Edit expense descriptions on owner statements
Show pro-rata nights on owner statements
Multi-line expenses on PM statements
VRTrust: Connections
Learn how to connect external apps like your PMS, payment processor & booking channels to your VRTrust account.
Connect to GuestyPay
Connect your PMS: HostawayLearn how to connect your Hostaway account to your VRPlatform account
Connect your PMS: OwnerRez
Connect your PMS: Hospitable
Connect your PMS: Guesty
Connect your PMS: Avantio
Connect your PMS: Hostfully
Connect your PMS: Lodgify
Connect your PMS: Uplisting
Connect QuickBooks Online (QBO)Connecting QBO to VRP
How to add the VRP browser extensionAdd the VRP browser extension in Google Chrome or Microsoft Edge and use it to connect Airbnb and Booking.com accounts to VRP
How to use the VRP browser extension to connect Airbnb and Booking.comUse the VRP browser extension to connect Airbnb and Booking.com accounts
How to connect StripeConnecting Stripe accounts to VRP
Validating Data Flow in VRTrust
VRTrust: Files
Learn how Files helps you organize and share attachments with your owners.
Upload and share files
VRTrust: Settings
Learn about Settings, including how to manage team details, members, accounts, tax rates, emails, owner portal and more.
Add and manage team members
Account assignments overview
Reference AccountsLearn how to create and use Reference Accounts in VRTrust
Reference accounts for booking channel fees
Adding owners and vendorsLearn how to add owners and vendors individually or in bulk
Managing reservation lines
Mapping reservation lines types from your PMSSet up and manage reservation line mappings in VRTrust
Setting default revenue recognition for reservationsSet the default revenue recognition for reservations in VRTrust
Exceptions to reservation line mappings
Go-Live Planning in VRTrust
Setting Books Closed Date in VRTrust
Set up owner email templates
How to create and use VRTrust line types
VRTrust: Opening Balances
Setting up Opening Balances for VRTrust
VRTrust: Opening balances overview
Edit opening balances, add taxes payable, and review advanced depositsStart with a clean, accurate opening trial balance at go-live
Deposits received post go-live on Pre-Go-Live ReservationsAdjusting Deposits on Pre-Go-Live Reservations =
Trust Surplus vs. Trust Deficits
VRTrust Release Updates
New VRTrust Feature Releases & Updates
New Feature Releases - Week of 23 of Aug, 2025New Reports, Change Reservation Reporting Date
New Feature Releases - Week of 22 of Sep, 2025Simplified PM Statements, Editable Deposits, & Reference Accounts
New Feature Releases - Week of 17 of Nov, 2025Explore the Profit & Loss Report, Set Per-Night Flat Fees, Guesty Calendar Blocks
New Feature Releases - Week of 22 of Dec, 2025New external GL workflows, integrations, and functionality
New Feature Releases - Week of 19 Jan, 2026New tools and reports, bulk actions, and other improvements to help you close the books with confidence.
New Features Releases - Week of 23 Feb, 2026More visibility and flexibility across reservations, expenses, and reports
VRTrust Academy
A complete training program for mastering trust accounting with VRTrust.
Course 1: Foundations of VRTrust
Course 2: Connecting Your Systems
Course 3: Accounting Structure & Configuration
Course 4: Owners, Listings & Communication
Course 5: Go-Live & Opening Balances
Course 6: Month-End Close
Course 7: Special Scenarios