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VRTrust Guidebook

This guidebook contains all help articles related to VRTrust

192 articles
How to export Owner Statement Summary details to Excel (VRTrust)Export the full detail behind every owner's statement summary into a single Excel file, for any date range you choose.
VRTrust Terminology & Core Concepts
Month-end checklist (VRTrust)A step-by-step guide to closing your books and producing accurate owner statements
Month-End Adjustments in VRTrust
How do I find and connect with an accounting partner? (VRTrust)Learn how to browse the Accounting Partner Marketplace to find verified accounting professionals with VRTrust experience.
How do I export lists and tables as CSV files in VRTrust?Learn how to export any list or table in VRTrust—including reports, statements, and more—as a CSV file.
How do I switch between teams in VRTrust and VRPlatform?Learn how to use the team switcher dropdown to move between VRTrust and VRPlatform teams, including the Recently Accessed section.

Dashboard

Learn how the dashboard helps you understand key metrics and tasks.

Quick learning guides (VRTrust)
Getting started checklist in VRTrust

Bank Reconciliation

Learn how to add and reconcile your bank accounts.

How to Troubleshoot CSV Import Issues (VRTrust)Troubleshoot CSV bank-transaction imports in VRTrust — resolve $0 amounts and unmatched records, fix file formatting and date formats, and prevent errors on future uploads.
How do I export bank transactions to Excel? (VRTrust)Export bank feed and reconciled VRTrust ledger transactions to a CSV file you can open in Excel, directly from the Bank Reconciliation page.
Manage bank accounts (VRTrust)Learn how to add, edit, view, archive & delete bank accounts.
Import bank transactions via CSV file (VRTrust)How to import bank transactions to VRTrust for monthly reconciliation
Bank reconciliation for Auto-Posted Deposits (VRTrust)How to Reconcile Auto-Posted Deposits During Bank Reconciliation
Editing Your Bank Information for VR Trust (VRTrust)This SOP outlines the steps to edit your bank information in the system, ensuring accurate processing of deposits from various merchant processors.
Sort unmatched bank records (VRTrust)
Use search to match bank transactions (VRTrust)
Accept all matches, non-reservation tags, bulk actions, and export transactions (VRTrust)Bank Reconciliation features to help you review, match, and reconcile transactions faster
Undo matched bank records (VRTrust)Revert actions taken on the bank reconciliation page
Create and Use Bank Rules in VRTrustLearn how to set up Bank Rules in VRTrust to automatically create, categorize, and match transactions as new bank records come in.
Filter Bank Feed and Transaction Tabs by Source (VRTrust)Easily filter items on the bank feed and transaction tabs under Bank Reconciliation by source
Manage Bank Connections in VRTrustPause, reconnect, or resume bank syncing within VRTrust

Reservations

Learn about Reservations, including how to add, view & adjust them.

Add Reservations Manually (VRTrust)Manually add reservations to VRTrust that aren't synced from the PMS
Override Posting Date of Financial and Fee Adjustments (VRTrust)Add adjustments to reservations after financials are locked
Reviewing guest balances for reservations (VRTrust)Steps to review guest balances as part of the monthly close process
Guest balances review: Adding financial adjustments (VRTrust)Make financial adjustments to guest reservations in VRTrust for month-end reconciliation
Adding fee adjustments to reservations (VRTrust)Make fee adjustments for revenue allocated to the property manager
Overview of Reservation Drawer Financials and Fees & Commissions (VRTrust)Learn about the reservations drawer
Adjusting Financials for Airbnb Resolutions or Other Adjustments (VRTrust)How to Record Financial Adjustments and Reallocate Fees to the Property Manager in VRTrust, including Airbnb Resolutions
Deferring Revenue for Reservations: A Step-by-Step Guide (VRTrust)
Reservation FAQ: Reservation Lines vs Fees & Commissions: What’s the Difference? (VRTrust)
Reservation FAQ: Why Certain Reservation Lines Are Excluded (and When They Should Be) (VRTrust)Reservation mappings control which PMS reservation line items flow into VRTrust statements and invoices.
Bulk actions on reservations (VRTrust)
Owner Statement Error: “Journals Without Accounts Associated” (VRTrust)
Filter reservations by financial line types (VRTrust)Quickly review reservations that include particular fees or charges
Archive/unarchive reservations to exclude from accounting (VRTrust)Exclude reservations from accounting by archiving them
Edit reservation check-in and check-out (VRTrust)Adjust check-in and check-out dates directly from the reservation drawer
Locked reservation details in VRTrustUnderstand why a reservation is locked from the reservation drawer
View posting date details in the reservation drawer (VRTrust)Hover over any amount under financials or fees in the reservation drawer
How do I reclassify a financial line type in VRTrust?Learn how to reclassify all or part of a financial line item directly from the reservation drawer without changing your master reservation mappings.
How do I handle pro-rata revenue allocation for long-stay reservations that have been extended after a statement period is closed in VRTrust?Learn how to correctly adjust revenue for extended long-stay reservations in VRTrust when the original reservation is locked in a closed statement period.
Edit Unmapped Reservation Financial Line Types from the Reservation Drawer (VRTrust)Correct unmapped reservation financials directly from the reservation drawer for more streamlined accounting workflows
Edit Financial Adjustments from the Reservation Drawer (VRTrust)Edit financial and fee adjustments on reservations without the need to delete them entirely.

Fees and Commissions

Learn how Fees & Commissions templates help you automate revenue splits, including how to add, view, edit and delete them.

VAT and taxes on fees, commissions, and expenses (VRTrust)How to apply VAT or other taxes on top of the fees, commissions, and billable expenses you charge owners — including how the tax is calculated, billed to the owner,…
Reviewing and Applying Fees to Listings (VRTrust)This SOP outlines the steps to review and apply appropriate fees to listings to ensure consistency and accuracy across all listings.
Management commissions (VRTrust)
Booking channel fees (VRTrust)
Other fees: Allocate guest revenue to PM (VRTrust)
Apply merchant fees to owners (VRTrust)
Cleaning fee revenue (VRTrust)
Taxes paid to owners (VRTrust)
Channel Fees That Are Billed Later (VRBO & Booking.com) (VRTrust)
Merchant (i.e. Stripe) Fees in VRTrust
Commissionable Revenue on Owner Statements (VRTrust)Commissionable Revenue determines what income your management commission is calculated on. If this number is wrong, your management fee will be wrong—so it’s important to understand how it works and…
How Default Fees Get Added to New Listings (and How to Remove Them) (VRTrust)
Manage fees and commissions in bulk (VRTrust)
How do I create a fee that applies to multiple channels in VRTrust?Learn how to set up a single fee in VRTrust that automatically applies across multiple booking channels, simplifying fee management.
How to Set Up Flat and Percentage Fees (Per Reservation or Per Night) (VRTrust)VRTrust supports both flat and percentage fees that can be applied per reservation or per night with charge-basis options
Create Conditional Fees in VRTrustCreate a conditional fee or commission for amounts greater than, less than, equal to, or between a specified threshold.
Do I have to choose a start and end date for fees, commissions and listing ownerships? (VRTrust)How to set start dates for fees, commissions and listing ownerships at inception or a specific date in VRTrust

VRTrust: Statements

Learn how to use Statements to create customized owner statement templates, manager statements & 1099 tax statements.

Reading the Owner Statement Summary (VRTrust)Walkthrough of the summary box on every owner statement — what each line means and how the payout amount is calculated.
Troubleshooting: expense showing as a Net Revenue deduction (VRTrust)Move a specific expense (like owner stay cleans) out of the Net Revenue section and into Property and Operating Expenses or a custom section.
Navigate the Statements page in VRTrustAccess owner statements, PM statements, and transfers
Managing owner statement templates (VRTrust)
Edit the net owner revenue section (VRTrust)
Set up owner statement templates (VRTrust)
Custom sections in owner statements (VRTrust)
Review and publish owner statements (VRTrust)
Review PM Statement (VRTrust)
Manage transfers in bulk (VRTrust)
Switch between months and listings (VRTrust)
Export statements in bulk (VRTrust)
Edit expense descriptions on owner statements (VRTrust)
Show pro-rata nights on owner statements (VRTrust)
Multi-line expenses on PM statements (VRTrust)
Hide 'By Reservation' option from owner statement summary report (VRTrust)Ensure consistency across reports when net owner revenue is aggregated
Create payments to or from owners in bulk (VRTrust)Create payments to or from owners directly from the statements page
Owner statement summary box details (VRTrust)Understanding the Owner Statement Summary Box in VRTrust
Make Adjustments when Owner Statements are already published in VRTrustUse these steps to make adjustments to owner statements in VRtrust in a locked (i.e. already published) state.
Control Decimal Places on Owner Statement Formulas in VRTrustSet decimal precision for percentage formula columns in owner statement layouts, giving you cleaner, more consistent statement formatting.
What is the Assets and Liabilities section on the PM Statement in VRTrust?Learn how the Assets and Liabilities section on the Property Management Statement works and how it affects your available balance.
How do I create a payout directly from an owner statement in VRTrust?Learn how to publish an owner statement and create an owner payout using the suggested available balance in VRTrust.
How are owner and manager statements structured, and how is sales tax handled? (VRTrust)Learn how owner and manager statements are structured and how sales and lodging taxes are handled in financial reporting, including channel-specific tax settings.
Control Decimal Places on Owner Statement Formulas (VRTrust)Specify how percentage-based formulas display within statements.

VRTrust: Files

Learn how Files helps you organize and share attachments with your owners.

Upload and share files (VRTrust)