VRTrust Guidebook
This guidebook contains all help articles related to VRTrust
225 articles
- Setting Up VRTrust: What Onboarding Looks LikeA walkthrough of what setup involves and the onboarding process for VRTrust
- Introduction to VRTrustOverview of VRTrust Accounting Software for Short-Term Rentals
- Is VRTrust an accounting platform for individual owners?VRTrust is built for property managers and accounting partners. Today, individual owners can view statements but cannot run their own books in VRTrust.
- VRTrust Terminology & Core Concepts
- Introducing Your Owners to Trust Accounting & VRTrustA toolkit for property managers to communicate the benefits of trust accounting and VRTrust with property owners
- Migrating to VRTrust: Guide for Property ManagersEverything you need to know to smoothly transition from our legacy platform to VRTrust
- Month-end checklist (VRTrust)A step-by-step guide to closing your books and producing accurate owner statements
- Month-End Adjustments in VRTrust
- How do I find and connect with an accounting partner? (VRTrust)Learn how to browse the Accounting Partner Marketplace to find verified accounting professionals with VRTrust experience.
- How do I export lists and tables as CSV files in VRTrust?Learn how to export any list or table in VRTrust—including reports, statements, and more—as a CSV file.
- How do I switch between teams in VRTrust and VRPlatform?Learn how to use the team switcher dropdown to move between VRTrust and VRPlatform teams, including the Recently Accessed section.
- Why are some options greyed out in VRTrust?Additional system controls help enforce cleaner trust accounting workflows and improve reporting consistency throughout the platform.
- Support HoursSupport hours for VRTrust users
Dashboard
Learn how the dashboard helps you understand key metrics and tasks.
Bank Reconciliation
Learn how to add and reconcile your bank accounts.
- Troubleshooting: an unexpected transaction appeared on the Bank Reconciliation page (VRTrust)If a transaction you don't recognize — sometimes with an old date — appears on the Bank Reconciliation page, here's how to check whether it belongs and how to exclude…
- How to Troubleshoot CSV Import Issues (VRTrust)Troubleshoot CSV bank-transaction imports in VRTrust — resolve $0 amounts and unmatched records, fix file formatting and date formats, and prevent errors on future uploads.
- How do I export bank transactions to Excel? (VRTrust)Export bank feed and reconciled VRTrust ledger transactions to a CSV file you can open in Excel, directly from the Bank Reconciliation page.
- Bank reconciliation feature walkthrough (VRTrust)Quick overview of how to reconcile banks and credit cards in VRTrust
- Manage bank accounts (VRTrust)Learn how to add, edit, view, archive & delete bank accounts.
- Import / delete bank transactions via CSV file (VRTrust)How to import (and delete) bank transactions to VRTrust for monthly reconciliation
- Bank reconciliation for Auto-Posted Deposits (VRTrust)How to Reconcile Auto-Posted Deposits During Bank Reconciliation
- Editing Your Bank Information for VR Trust (VRTrust)This SOP outlines the steps to edit your bank information in the system, ensuring accurate processing of deposits from various merchant processors.
- Sort unmatched bank records (VRTrust)
- Use search to match bank transactions (VRTrust)
- Accept all matches, non-reservation tags, bulk actions, and export transactions (VRTrust)Bank Reconciliation features to help you review, match, and reconcile transactions faster
- Undo matched bank records (VRTrust)Revert actions taken on the bank reconciliation page
- Create and Use Bank Rules in VRTrustLearn how to set up Bank Rules in VRTrust to automatically create, categorize, and match transactions as new bank records come in.
- Filter Bank Feed and Transaction Tabs by Source (VRTrust)Easily filter items on the bank feed and transaction tabs under Bank Reconciliation by source
- Manage Bank Connections in VRTrustPause, reconnect, or resume bank syncing within VRTrust
- How do I create a bank rule from unmatched bank records in VRTrust?Create bank rules directly from unmatched bank records within the Bank Reconciliation workflow
- Open payout transactions from suggested matches in Bank Reconciliation (VRTrust)When reviewing suggested matches in Bank Reconciliation, payout transactions now open directly into the Owner Payout drawer.
- Importing Bank Transactions into VRTrust with Zapier or Claude AIHow to push a live bank feed into VRTrust when your bank can't connect directly — using Zapier's webhooks with the VRTrust API, or by connecting Claude to the VRTrust…
Deposits
Learn about Deposits, including how to add, view, edit & delete them.
- Correcting a Merchant Fee Posting Date (VRTrust)
- How to handle trust account deposits for reservations not accounted for in VRTrustWhen Stripe deposits funds into your trust account for reservations that aren't tracked in VRTrust (e.g., deactivated listings or PM-owned properties), follow this process to move the money out cleanly…
- Reviewing non-reservation amounts and co-host deposits in VRTrustReview non-reservation amounts and co-host deposits from Airbnb and Stripe
- Manually enter advance deposits (VRTrust)Record advanced deposits for reservations not paid through Stripe or GuestyPay in VRTrust
- How to Allocate a Single Payment Across Multiple Reservations (VRTrust)This article explains how to record a single payment that needs to be allocated across multiple reservations using an guest deposit clearing account.
- Bulk actions on deposits (VRTrust)
- How VAT Is Handled on Booking.com Deposits in VRTrustWhen processing Booking.com reservations, VAT (or GST, depending on jurisdiction) may be charged by Booking.com and withheld from the payout before funds are deposited into your bank account.
- Upload Deposits Using the New VRTrust Import ModalQuickly import deposits from Booking.com or Guesty
Expenses
Learn about Expenses, including how to add, view, edit and delete them.
- Import expenses via CSV (VRTrust)Add or update multiple expenses simultaneously by importing a CSV file.
- Update expenses via CSV (VRTrust)
- Import multi-line expenses via CSV (VRTrust)
- Duplicate Expenses, Recurring Expenses & Deposits (VRTrust)Create new transactions with the same settings as existing ones in VRTrust
- Capturing expenses from the bank feed in VRTrustCapture expenses from unmatched bank records and record them accurately in VRTrust
- How To: Manage Vendors in VRTrustThis article walks through how to add and manage vendors in VRTrust so expenses can be properly tracked and prepared for future reporting (including 1099s).
- Manage vendors in bulk (VRTrust)
- Manage expenses in bulk (VRTrust)
- Editing expenses with locked lines (VRTrust)
- Add and share expense attachments with owners (VRTrust)
- Download expense attachments (VRTrust)
- Add taxes to expenses and markups (VRTrust)Apply taxes on expenses and expense markups in VRTrust
- Handling Billable Expenses Paid from Trust (QuickBooks + VRTrust)How to configure VRTrust to use QuickBooks workflows to pull in billable expenses from QBO paid from the trust
- How to Reference Unique Identifiers for CSV Imports with VRTrustLearn how to locate, copy, and use unique identifiers for listings and contacts when importing expenses and deposits via CSV
Reservations
Learn about Reservations, including how to add, view & adjust them.
- Troubleshooting: a cancelled reservation's financials haven't reverted to zero (VRTrust)If a reservation has been cancelled and has no payment, but its financials haven't reverted to zero, here's how to resolve it — and why you should also contact support.
- Add Reservations Manually (VRTrust)Manually add reservations to VRTrust that aren't synced from the PMS
- Override Posting Date of Financial and Fee Adjustments (VRTrust)Add adjustments to reservations after financials are locked
- Reviewing guest balances for reservations (VRTrust)Steps to review guest balances as part of the monthly close process
- Guest balances review: Adding financial adjustments (VRTrust)Make financial adjustments to guest reservations in VRTrust for month-end reconciliation
- Adding fee adjustments to reservations (VRTrust)Make fee adjustments for revenue allocated to the property manager
- Overview of Reservation Drawer Financials and Fees & Commissions (VRTrust)Learn about the reservations drawer
- Adjusting Financials for Airbnb Resolutions or Other Adjustments (VRTrust)How to Record Financial Adjustments and Reallocate Fees to the Property Manager in VRTrust, including Airbnb Resolutions
- Deferring Revenue for Reservations: A Step-by-Step Guide (VRTrust)
- Reservation FAQ: Reservation Lines vs Fees & Commissions: What’s the Difference? (VRTrust)
- Reservation FAQ: Why Certain Reservation Lines Are Excluded (and When They Should Be) (VRTrust)Reservation mappings control which PMS reservation line items flow into VRTrust statements and invoices.
- Bulk actions on reservations (VRTrust)
- Owner Statement Error: “Journals Without Accounts Associated” (VRTrust)
- Filter reservations by financial line types (VRTrust)Quickly review reservations that include particular fees or charges
- Archive/unarchive reservations to exclude from accounting (VRTrust)Exclude reservations from accounting by archiving them
- Edit reservation check-in and check-out (VRTrust)Adjust check-in and check-out dates directly from the reservation drawer
- Locked reservation details in VRTrustUnderstand why a reservation is locked from the reservation drawer
- View posting date details in the reservation drawer (VRTrust)Hover over any amount under financials or fees in the reservation drawer
- How do I reclassify a financial line type in VRTrust?Learn how to reclassify all or part of a financial line item directly from the reservation drawer without changing your master reservation mappings.
- How do I handle pro-rata revenue allocation for long-stay reservations that have been extended after a statement period is closed in VRTrust?Learn how to correctly adjust revenue for extended long-stay reservations in VRTrust when the original reservation is locked in a closed statement period.
- Reservation Financials show $0 or reservation isn't posting? Unmapped PMS lines (VRTrust)An orange triangle on a reservation financial line means the line type from your PMS isn't mapped to a GL account yet — so VRTrust can't post the reservation. Here's…
- Edit Financial Adjustments from the Reservation Drawer (VRTrust)Edit financial and fee adjustments on reservations without the need to delete them entirely.
- Multi-Currency Reservation Financial Views (VRTrust)Switch currencies from the reservation drawer when associated ledger rows contain multiple currencies
Listings
Learn how to view and manage your Listings.
- Listing Groups (VRTrust)Group multiple listings under a single parent listing so owner statements and reports roll up together.
- How does deactivating a listing in Guesty affect reservation synchronization, and what are the workarounds? (VRTrust)
- Co-Host Model Overview (VRTrust)
- View deactivated listing periods (VRTrust)How deactivated listings impact ownership periods in VRTrust
- Owner reserves in VRTrustSet an owner reserve amount for your listings
- How can I add a listing in VRTrust?
Owners
Learn how to add, view, edit and manage Owners, Users and Vendors.
- Enable or disable owner statement notifications (VRTrust)What the "Owner has disabled statement notifications" message means in the publish dialog, and how owners can turn statement emails on or off from their owner portal.
- Invite owners (VRTrust)
- Different Owners (Companies) with the same email logins in VRTrust
- Adding or Changing an Owner and/or Allocation for a Listing (VRTrust)
- Manage owners in bulk (VRTrust)
- Understanding Property Ownership in VRTrustExplaining ownerships in VRTrust
- Calendar blocking for owners in VRTrustGive owners the ability to block dates directly from the owner portal
- Preview the owner portal (VRTrust)
- Owner Viewer Management (VRTrust)Invite, remove, and resend invitations to owner portal viewers
Fees and Commissions
Learn how Fees & Commissions templates help you automate revenue splits, including how to add, view, edit and delete them.
- VAT and taxes on fees, commissions, and expenses (VRTrust)How to apply VAT or other taxes on top of the fees, commissions, and billable expenses you charge owners — including how the tax is calculated, billed to the owner,…
- Reviewing and Applying Fees to Listings (VRTrust)This SOP outlines the steps to review and apply appropriate fees to listings to ensure consistency and accuracy across all listings.
- Management commissions (VRTrust)
- Booking channel fees (VRTrust)
- Other fees: Allocate guest revenue to PM (VRTrust)
- Apply merchant fees to owners (VRTrust)
- Cleaning fee revenue (VRTrust)
- Taxes paid to owners (VRTrust)
- Channel Fees That Are Billed Later (VRBO & Booking.com) (VRTrust)
- Merchant (i.e. Stripe) Fees in VRTrust
- Commissionable Revenue on Owner Statements (VRTrust)Commissionable Revenue determines what income your management commission is calculated on. If this number is wrong, your management fee will be wrong—so it’s important to understand how it works and…
- How Default Fees Get Added to New Listings (and How to Remove Them) (VRTrust)
- Manage fees and commissions in bulk (VRTrust)
- How do I create a fee that applies to multiple channels in VRTrust?Learn how to set up a single fee in VRTrust that automatically applies across multiple booking channels, simplifying fee management.
- How to Set Up Flat and Percentage Fees (Per Reservation or Per Night) (VRTrust)VRTrust supports both flat and percentage fees that can be applied per reservation or per night with charge-basis options
- Create Conditional Fees in VRTrustCreate a conditional fee or commission for amounts greater than, less than, equal to, or between a specified threshold.
- Do I have to choose a start and end date for fees, commissions and listing ownerships? (VRTrust)How to set start dates for fees, commissions and listing ownerships at inception or a specific date in VRTrust
Reports
Learn about Reports help you understand your accounting, including the General Ledger Detail and Trial Balance reports.
- Reconciling Sales Tax on Expense Markups (VRTrust)
- Reports overview (VRTrust)
- Why canceled, paid reservations can still show open balances on a prior-date Guest Balances report (VRTrust)Understanding how books-closed dates, refund posting dates, and cancellation revenue posting dates interact on the Guest Balances report.
- Profit & Loss Report (VRTrust)
- Balance Sheet Report (VRTrust)
- Owner Statement Summaries Report (VRTrust)Create year-to-date financial reports for owners in VRTrust
- Trust Reconciliation by Listing Report (VRTrust)
- Multi-Select Accounts in General Ledger Report (VRTrust)Select multiple accounts in the general ledger report for quicker analysis.
- Trial Balance Report (VRTrust)
- View journal entries from the Trust Reconciliation Report (VRTrust)Drilldown into underlying data directly from reports in VRTrust
- How do I freeze columns in Owner Statement Summary reports? (VRTrust)Learn how to freeze columns in the Net Owner Revenue table to keep key fields visible while scrolling through Owner Statement Summaries.
- What's new with bulk PDF export for Owner Statement Summaries? (VRTrust)You can now select specific owners and choose a layout before running a bulk PDF export from the Owner Statement Summaries report.
- How to export Owner Statement Summary details to Excel (VRTrust)Export the full detail behind every owner's statement summary into a single Excel file, for any date range you choose.
- Types of Accounts Receivable Items in VRTrust and How to Handle ThemA reference guide to the different items that show up in Accounts Receivable in VRTrust, why they're there, and how to resolve each one.
VRTrust: Statements
Learn how to use Statements to create customized owner statement templates, manager statements & 1099 tax statements.
- Reading the Owner Statement Summary (VRTrust)Walkthrough of the summary box on every owner statement — what each line means and how the payout amount is calculated.
- Navigate the Statements page in VRTrustAccess owner statements, PM statements, and transfers
- Troubleshooting: expense showing as a Net Revenue deduction (VRTrust)Move a specific expense (like owner stay cleans) out of the Net Revenue section and into Property and Operating Expenses or a custom section.
- Deferring Owner Payouts for Airbnb Incremental/Holdback Payments (VRTrust)
- Managing owner statement templates (VRTrust)
- Edit the net owner revenue section (VRTrust)
- Set up owner statement templates (VRTrust)
- Custom sections in owner statements (VRTrust)
- Review and publish owner statements (VRTrust)
- Review PM Statement (VRTrust)
- Manage transfers in bulk (VRTrust)
- Switch between months and listings (VRTrust)
- Export statements in bulk (VRTrust)
- Edit expense and payout descriptions on owner statements (VRTrust)How to edit descriptions on an owner statement to provide clearer context and transparency for owners.
- Show pro-rata nights on owner statements (VRTrust)
- Multi-line expenses on PM statements (VRTrust)
- Hide 'By Reservation' option from owner statement summary report (VRTrust)Ensure consistency across reports when net owner revenue is aggregated
- Create payments to or from owners in bulk (VRTrust)Create payments to or from owners directly from the statements page
- Owner statement summary box details (VRTrust)Understanding the Owner Statement Summary Box in VRTrust
- Make Adjustments when Owner Statements are already published in VRTrustUse these steps to make adjustments to owner statements in VRtrust in a locked (i.e. already published) state.
- What is the Assets and Liabilities section on the PM Statement in VRTrust?Learn how the Assets and Liabilities section on the Property Management Statement works and how it affects your available balance.
- How do I create a payout directly from an owner statement in VRTrust?Learn how to publish an owner statement and create an owner payout using the suggested available balance in VRTrust.
- How are owner and manager statements structured, and how is sales tax handled? (VRTrust)Learn how owner and manager statements are structured and how sales and lodging taxes are handled in financial reporting, including channel-specific tax settings.
- Control Decimal Places on Owner Statement Formulas (VRTrust)Specify how percentage-based formulas display within statements.
- Owner Statement Drill Down (VRTrust)Click into any owner statement subtotal to see the underlying general ledger activity.
VRTrust: Connections
Learn how to connect external apps like your PMS, payment processor & booking channels to your VRTrust account.
- Connect to GuestyPay (VRTrust)
- Connect to Lynnbrook (VRTrust)Follow these steps to sync payments from Lynnbrook into VRTrust
- Connect your PMS: Hostaway (VRTrust)Learn how to connect your Hostaway account to your VRPlatform account
- Connect your PMS: OwnerRez (VRTrust)
- Connect your PMS: Hospitable (VRTrust)
- Connect your PMS: Guesty (VRTrust)
- Connect your PMS: Avantio (VRTrust)
- Connect your PMS: Hostfully (VRTrust)
- Connect your PMS: Lodgify (VRTrust)
- Connect your PMS: Hostex (VRTrust)Connect Hostex short-term rental property management software
- Connect your PMS: Uplisting (VRTrust)
- Connect QuickBooks Online (QBO) (VRTrust)Connecting QBO to VRP
- How to Reconnect Airbnb (VRTrust)Reconnecting your Airbnb Account in VRPlatform
- How to connect Stripe (VRTrust)Connecting Stripe accounts to VRP
- Validating Data Flow in VRTrust
- How to manually fetch data from connections (VRTrust)Re-sync data from your connections anytime
- Connect to Authorize.net (VRTrust)Follow these steps to sync payments from Authorize.net into VRTrust
VRTrust: Files
Learn how Files helps you organize and share attachments with your owners.
VRTrust: Settings
Learn about Settings, including how to manage team details, members, accounts, tax rates, emails, owner portal and more.
- Revenue recognition: conditional pro-rata by stay length not yet supported (VRTrust)
- Add and manage team members (VRTrust)
- Account assignments overview (VRTrust)
- Reference Accounts (VRTrust)Learn how to create and use Reference Accounts in VRTrust
- Reference accounts for booking channel fees (VRTrust)
- Adding owners and vendors (VRTrust)Learn how to add owners and vendors individually or in bulk
- Managing reservation lines (VRTrust)
- Mapping reservation lines types from your PMS (VRTrust)Set up and manage reservation line mappings in VRTrust
- Setting default revenue recognition for reservations (VRTrust)Set the default revenue recognition for reservations in VRTrust
- Exceptions to reservation line mappings (VRTrust)
- Go-Live Planning in VRTrust
- Setting Books Closed Date in VRTrust
- Set up owner email templates (VRTrust)
- How to create and use VRTrust line types
- Show draft statement data in owner summary reports (VRTrust)Enabling the Show Draft Summary Statement Data owner portal setting
- How do I duplicate an account in VRTrust?Learn how to duplicate an existing chart of accounts entry in VRTrust to speed up account creation by reusing existing configurations.
- API Access in VRTrustBuild custom integrations, automate workflows, or connect financial data with external systems via API tokens.
- Connect an AI Assistant Using VRTrust MCPConnect an AI assistant such as Claude or Codex to your VRTrust account using the VRPlatform MCP server
- Edit Owner Statement Settings (VRTrust)Use an address or email on owner statements that differs from your default settings.
VRTrust: Opening Balances
Setting up Opening Balances for VRTrust
- VRTrust: Opening balances overview
- Changing a Bank Account's Opening Balance Date (VRTrust)
- Edit opening balances, add taxes payable, and review advanced deposits (VRTrust)Start with a clean, accurate opening trial balance at go-live
- Reviewing and Updating Advance Deposits in VRTrustLearn how to easily review and update advance deposits from the opening balances page in VRTrust.
- Deposits received post go-live on Pre-Go-Live Reservations (VRTrust)Adjusting Deposits on Pre-Go-Live Reservations =
- Trust Surplus vs. Trust Deficits (VRTrust)
- How to Import Advance Deposits for Opening Balances in VRTrustUsing the CSV import template to upload advance deposits
- How to import listing opening balances in VRTrustImport listing opening balances via CSV through the opening balances workflow.
VRTrust Release Updates
New VRTrust Feature Releases & Updates
- New Feature Releases - Week of 23 of Aug, 2025 (VRTrust)New Reports, Change Reservation Reporting Date
- New Feature Releases - Week of 22 of Sep, 2025 (VRTrust)Simplified PM Statements, Editable Deposits, & Reference Accounts
- New Feature Releases - Week of 17 of Nov, 2025 (VRTrust)Explore the Profit & Loss Report, Set Per-Night Flat Fees, Guesty Calendar Blocks
- New Feature Releases - Week of 22 of Dec, 2025 (VRTrust)New external GL workflows, integrations, and functionality
- New Feature Releases - Week of 19 Jan, 2026 (VRTrust)New tools and reports, bulk actions, and other improvements to help you close the books with confidence.
- New Features Releases - Week of 23 Feb, 2026 (VRTrust)More visibility and flexibility across reservations, expenses, and reports
- New Feature Releases - Week of 23 March, 2026 (VRTrust)Simplified setup, new ways to sync payments, and owner-facing updates
- New Feature Releases - Week of 27 April, 2026 (VRTrust)Features to make day-to-day accounting faster, more flexible, and easier to manage as you scale
- New Feature Releases - Week of 25 May, 2026 (VRTrust)Updates for smarter reconciliations, simpler setup, and improved data management
- New Feature Releases - Week of 29 June, 2026 (VRTrust)Smarter bank reconciliation, more flexible owner statements, new integrations, and more
VRTrust Academy
A complete training program for mastering trust accounting with VRTrust.
- Course 1: Foundations of VRTrust
- How we support you (VRTrust)How VRTrust support works — chat assistant first, tickets, response times, hours.
- Course 2: Connecting Your Systems (VRTrust)
- Course 3: Accounting Structure & Configuration (VRTrust)
- Course 4: Owners, Listings & Communication (VRTrust)
- Course 5: Go-Live & Opening Balances (VRTrust)
- Course 6: Month-End Close (VRTrust)
- Course 7: Special Scenarios (VRTrust)