VRTrust Guidebook
This guidebook contains all help articles related to VRTrust
93 articles
VRTrust Terminology & Core Concepts
Month-end checklistA step-by-step guide to closing your books and producing accurate owner statements
Bank Reconciliation
Learn how to add and reconcile your bank accounts.
Import bank transactions via CSV fileHow to import bank transactions to VRTrust for monthly reconciliation
Bank reconciliation for Stripe & AirbnbHow to reconcile Stripe and Airbnb deposits in VRTrust
Editing Your Bank Information for VR TrustThis SOP outlines the steps to edit your bank information in the system, ensuring accurate processing of deposits from various merchant processors.
Deposits
Learn about Deposits, including how to add, view, edit & delete them.
Reviewing non-reservation amounts and co-host deposits in VRTrustReview non-reservation amounts and co-host deposits from Airbnb and Stripe
Manually enter advance depositsRecord advanced deposits for reservations not paid through Stripe or GuestyPay in VRTrust
How to Allocate a Single Payment Across Multiple ReservationsThis article explains how to record a single payment that needs to be allocated across multiple reservations using an guest deposit clearing account.
Expenses
Learn about Expenses, including how to add, view, edit and delete them.
Update expenses via CSV
Import multi-line expenses via CSV
Duplicate Expenses, Recurring Expenses & DepositsCreate new transactions with the same settings as existing ones in VRTrust
Capturing expenses from the bank feed in VRTrustCapture expenses from unmatched bank records and record them accurately in VRTrust
Reservations
Learn about Reservations, including how to add, view & adjust them.
Add Reservations ManuallyManually add reservations to VRTrust that aren't synced from the PMS
Override Posting Date of Financial and Fee AdjustmentsAdd adjustments to reservations after financials are locked
Reviewing guest balances for reservationsSteps to review guest balances as part of the monthly close process
Guest balances review: Adding financial adjustmentsMake financial adjustments to guest reservations in VRTrust for month-end reconciliation
Adding fee adjustments to reservationsMake fee adjustments for revenue allocated to the property manager
Overview of Reservation Drawer Financials and Fees & CommissionsLearn about the reservations drawer
Adjusting Financials for Airbnb Resolutions or Other AdjustmentsAdjusting Financials for Airbnb Resolutions or Other Adjustments
Deferring Revenue for Reservations: A Step-by-Step Guide
Reservation FAQ: Reservation Lines vs Fees & Commissions: What’s the Difference?
Reservation FAQ: Why Certain Reservation Lines Are Excluded (and When They Should Be)Reservation mappings control which PMS reservation line items flow into VRTrust statements and invoices.
Listings
Learn how to view and manage your Listings.
How does deactivating a listing in Guesty affect reservation synchronization, and what are the workarounds?
Contacts
Learn how to add, view, edit and manage Owners, Users and Vendors.
Different Owners (Companies) with the same email logins in VRTrust
Adding or Changing an Owner and/or Allocation for a Listing
Fees and Commissions
Learn how Fees & Commissions templates help you automate revenue splits, including how to add, view, edit and delete them.
How to Set Up Flat Fees (Per Reservation or Per Night)VRTrust now supports flat fees that can be applied per reservation or per night. This is ideal for charges like cleaning fees, admin fees, or other fixed costs you want…
Reviewing and Applying Fees to ListingsThis SOP outlines the steps to review and apply appropriate fees to listings to ensure consistency and accuracy across all listings.
Management commissions
Booking channel fees
Other fees: Allocate guest revenue to PM
Apply merchant fees to owners
Cleaning fee revenue
Taxes paid to owners
FAQ: Channel Fees That Are Billed Later (VRBO & Booking.com)Here’s a clean, customer-ready FAQ you can drop straight into your Help Center. It’s written to address the exact confusion Sonia had, with clear scenarios and plain language (no accounting…
FAQ: Merchant (i.e. Stripe) Fees in VRTrust
Commissionable Revenue on Owner StatementsCommissionable Revenue determines what income your management commission is calculated on. If this number is wrong, your management fee will be wrong—so it’s important to understand how it works and…
How Default Fees Get Added to New Listings (and How to Remove Them)
Reports
Learn about Reports help you understand your accounting, including the General Ledger Detail and Trial Balance reports.
Reports overview
Profit & Loss Report
Balance Sheet Report
Owner Statement Summaries ReportCreate year-to-date financial reports for owners in VRTrust
Trust Reconciliation by Listing Report
Multi-Select Accounts in General Ledger ReportSelect multiple accounts in the general ledger report for quicker analysis.
Trial Balance Report
Statements
Learn how to use Statements to create customized owner statement templates, manager statements & 1099 tax statements.
Managing owner statement templates
Edit the net owner revenue section
Set up owner statement templates
Custom sections in owner statements
Review and publish owner statements
Review PM Statement
Connections
Learn how to connect external apps like your PMS, payment processor & booking channels to your VRTrust account.
Connect to GuestyPay
Connect your PMS: HostawayLearn how to connect your Hostaway account to your VRPlatform account
Connect your PMS: OwnerRez
Connect your PMS: Hospitable
Connect your PMS: Guesty
Connect your PMS: Avantio
Connect your PMS: Hostfully
Connect your PMS: Lodgify
Connect your PMS: Uplisting
Connect QuickBooks Online (QBO)Connecting QBO to VRP
How to add the VRP browser extensionAdd the VRP browser extension in Google Chrome or Microsoft Edge and use it to connect Airbnb and Booking.com accounts to VRP
How to use the VRP browser extension to connect Airbnb and Booking.comUse the VRP browser extension to connect Airbnb and Booking.com accounts
How to connect StripeConnecting Stripe accounts to VRP
Validating Data Flow in VRTrust
Files
Learn how Files helps you organize and share attachments with your owners.
Upload and share files
Settings
Learn about Settings, including how to manage team details, members, accounts, tax rates, emails, owner portal and more.
Add and manage team members
Account assignments overview
Reference AccountsLearn how to create and use Reference Accounts in VRTrust
Reference accounts for booking channel fees
Invite owners
Adding owners and vendorsLearn how to add owners and vendors individually or in bulk
Managing reservation lines
Mapping reservation linesSet up and manage reservation line mappings in VRTrust
Setting default revenue recognition for reservationsSet the default revenue recognition for reservations in VRTrust
Exceptions to reservation line mappings
Go-Live Planning in VRTrust
Setting Books Closed Date in VRTrust
Set up owner email templates
How To: Add Vendors in VRTrustThis article walks through how to add and manage vendors in VRTrust so expenses can be properly tracked and prepared for future reporting (including 1099s).
Opening Balances
Setting up Opening Balances for VRTrust
Opening balances overview
Recording opening advance deposits in VRTrustRecord opening advanced deposits to ensure accurate reservation balances.
Record opening owner balances
Record opening trust tax liabilities
Deposits received post go-live on Pre-Go-Live ReservationsAdjusting Deposits on Pre-Go-Live Reservations