Overview
Reservation mappings control which PMS reservation line items flow into VRTrust statements and invoices.
The goal is simple:
Only include reservation lines that help the reservation total match the payout.
Why exclude reservation lines?
Some PMS line items:
Are informational
Are paid outside the payout
Represent internal PMS calculations
Don’t belong on the owner statement
Including them can cause:
Statement totals that don’t reconcile
Confusion for owners
Duplicate charges
When to include a line item
Include a line item if:
It affects what was actually paid/withheld in the payout, and
You want it represented on the owner statement or invoice
When to exclude a line item
Exclude a line item if:
It does not impact the payout you receive
It’s billed later (separately)
It’s internal PMS metadata
Example: Early check-in fee
If Hostaway shows an early check-in fee and you actually collect it (it’s paid by guest and included in payout), it should typically be included.
If it’s excluded incorrectly, the reservation may not match the payout and you’ll see errors downstream.
Troubleshooting checklist
Open a reservation that looks “off”
Compare VRTrust reservation totals to the payout/deposit
Identify the PMS line item that is causing the mismatch
Include/exclude accordingly