Reservations
Learn about Reservations, including how to add, view & adjust them.
23 articles
- Troubleshooting: a cancelled reservation's financials haven't reverted to zero (VRTrust)If a reservation has been cancelled and has no payment, but its financials haven't reverted to zero, here's how to resolve it — and why you should also contact support.
- Add Reservations Manually (VRTrust)Manually add reservations to VRTrust that aren't synced from the PMS
- Override Posting Date of Financial and Fee Adjustments (VRTrust)Add adjustments to reservations after financials are locked
- Reviewing guest balances for reservations (VRTrust)Steps to review guest balances as part of the monthly close process
- Guest balances review: Adding financial adjustments (VRTrust)Make financial adjustments to guest reservations in VRTrust for month-end reconciliation
- Adding fee adjustments to reservations (VRTrust)Make fee adjustments for revenue allocated to the property manager
- Overview of Reservation Drawer Financials and Fees & Commissions (VRTrust)Learn about the reservations drawer
- Adjusting Financials for Airbnb Resolutions or Other Adjustments (VRTrust)How to Record Financial Adjustments and Reallocate Fees to the Property Manager in VRTrust, including Airbnb Resolutions
- Deferring Revenue for Reservations: A Step-by-Step Guide (VRTrust)
- Reservation FAQ: Reservation Lines vs Fees & Commissions: What’s the Difference? (VRTrust)
- Reservation FAQ: Why Certain Reservation Lines Are Excluded (and When They Should Be) (VRTrust)Reservation mappings control which PMS reservation line items flow into VRTrust statements and invoices.
- Bulk actions on reservations (VRTrust)
- Owner Statement Error: “Journals Without Accounts Associated” (VRTrust)
- Filter reservations by financial line types (VRTrust)Quickly review reservations that include particular fees or charges
- Archive/unarchive reservations to exclude from accounting (VRTrust)Exclude reservations from accounting by archiving them
- Edit reservation check-in and check-out (VRTrust)Adjust check-in and check-out dates directly from the reservation drawer
- Locked reservation details in VRTrustUnderstand why a reservation is locked from the reservation drawer
- View posting date details in the reservation drawer (VRTrust)Hover over any amount under financials or fees in the reservation drawer
- How do I reclassify a financial line type in VRTrust?Learn how to reclassify all or part of a financial line item directly from the reservation drawer without changing your master reservation mappings.
- How do I handle pro-rata revenue allocation for long-stay reservations that have been extended after a statement period is closed in VRTrust?Learn how to correctly adjust revenue for extended long-stay reservations in VRTrust when the original reservation is locked in a closed statement period.
- Reservation Financials show $0 or reservation isn't posting? Unmapped PMS lines (VRTrust)An orange triangle on a reservation financial line means the line type from your PMS isn't mapped to a GL account yet — so VRTrust can't post the reservation. Here's…
- Edit Financial Adjustments from the Reservation Drawer (VRTrust)Edit financial and fee adjustments on reservations without the need to delete them entirely.
- Multi-Currency Reservation Financial Views (VRTrust)Switch currencies from the reservation drawer when associated ledger rows contain multiple currencies