Overview
In VRTrust, once a reservation has been partially reported on an owner statement, that reservation becomes locked. When a statement period is closed, no updates from your PMS will flow through or post to the locked reservation. This is by design to protect the integrity of prior period reporting.
If a long-stay reservation is extended or otherwise modified after a statement period has closed, you will need to handle the additional revenue or charges manually. There are two supported options depending on your situation.
Option 1: One-Time Adjustment in an Unlocked Statement Period
You can post a one-time adjustment on a single day within an unlocked (open) statement period. This is a straightforward way to capture additional charges or credits.
Navigate to the relevant statement period in VRTrust.
Add a one-time adjustment for the amount needed.
Note: Pro-rata spreading across multiple months is not available for these one-time adjustments — the full amount posts to the single selected date.
Option 2: Create a Manual Reservation for the Extension (Recommended for Multi-Month Pro-Rata)
If you need to spread the additional revenue across multiple months using pro-rata recognition, the recommended approach is to create a Manual Reservation in VRTrust to represent the extension or adjustment.
In VRTrust, create a new Manual Reservation to represent the extended stay period or additional charges (for example, a stay extension).
Set the check-in and check-out dates to reflect the relevant period of the adjustment.
The Manual Reservation will use the system default revenue recognition setting — if pro-rata is configured as your default, revenue will be spread across the applicable months automatically.
Assign the reservation to the correct listing and owner.
Review the resulting owner statement to confirm the revenue is allocated correctly across the intended periods.
Important Notes
Once a reservation has been partially included in a published owner statement, it is locked and will not receive further updates from your PMS (e.g., Hostaway). All modifications for locked reservations must be handled manually in VRTrust.
Manual Reservations created for extensions are independent records — they do not replace or alter the original locked reservation.
Pro-rata spreading across multiple months is only available when using a Manual Reservation, not with one-time adjustments.
If you still have trouble, reach out to our support team.