How to Set Up Cleaning Fees as Property Management Revenue
If cleaning fees collected from guests should be treated as property management revenue, you must create and apply a Cleaning Fee expense to the appropriate listings in VRTrust.
This setup reallocates cleaning fee revenue from the owner to the property manager and ensures it appears correctly on statements.
If cleaning fee revenue should be paid to the owner, you can skip this setup.
When This Setup Is Required
Use this setup when:
Cleaning fees are charged to guests, and
Cleaning fee revenue belongs to the property manager
Do not use this setup when:
Cleaning fee revenue should remain with the owner
1. Navigate to Cleaning Fees
Go to Fees & Commissions
Select Cleaning Fees
A pre-populated Cleaning Fee template is available by default.
2. Review and Configure the Cleaning Fee
Click into the Cleaning Fee to review its settings.
Basic Settings
Fee Name: Cleaning Fee
Rate: 100%
If cleaning fee revenue is shared with the owner, adjust this rate to the appropriate split
Booking Channels:
Select the channels where the cleaning fee applies
3. Configure Advanced Settings
In Advanced Settings, configure:
Revenue Recognition Method
Determines when cleaning fee revenue is recognized for the property manager
Reservation Scope
Apply to:
All reservations, or
Booked-only reservations
Tax Rate (if applicable)
4. Review Account Mapping
The Cleaning Fee uses the same account on both sides:
Revenue Account: Cleaning Fees
Appears as revenue on the Property Management Income Statement
Expense Account: Cleaning Fees
Expense Party: Owner
Appears as an expense on the Owner Statement
By default, cleaning fee revenue is treated as owner revenue.
This fee setup:
Expenses the cleaning fee to the owner
Records the same amount as property management revenue
Removes the income from the owner statement
Reallocates it to the property manager
5. Preview the Cleaning Fee
Use the Preview window to confirm the behavior.
Example:
Guest is charged a $67 cleaning fee
The $67 appears:
As an expense on the owner statement
As cleaning fee revenue on the property management income statement
This confirms the revenue has shifted correctly.
6. Save the Fee
Once settings are confirmed, save the Cleaning Fee.
7. Apply the Cleaning Fee to Listings
Go to Fees & Commissions → Listings
Select the listings where cleaning fee revenue belongs to the property manager
Click Add New
Select Cleaning Fee
Set Start Fee From to:
The first day of the month for your first VRTrust owner statements
Click Submit to save
Summary
Setting up the Cleaning Fee allows you to:
Shift cleaning fee revenue from owners to the property manager
Show the fee as an owner expense
Record it as property management revenue
Keep owner and PM statements accurate
This setup is required whenever cleaning fees collected from guests are retained by the property management company.