What this error means
If you see an error on your Owner Statement that says:
“We’ve found journals without accounts associated. Please review this line.”
This means there are PMS (Property Management System) reservation line items that are not yet mapped to a General Ledger (GL) account in VRT.
VRTrust cannot include these lines in journals or owner statements until the system knows which GL account each PMS line should post to.
Where you’ll see the issue
On the Owner Statement, you may notice one or more reservation lines flagged or excluded. These are PMS-generated line items (fees, refunds, taxes, adjustments, etc.) that still need review.
How to find unmapped PMS lines
You can identify and resolve these lines directly from Settings:
Go to Settings
Navigate to Accounting
Click Reservations
Enable Show Unmapped Lines
This view shows all PMS reservation line items that are currently missing a GL account mapping.
How to fix the issue (map the lines)
For each unmapped PMS line, decide how it should be treated in your accounting:
Common examples
Early Check-In Fee
→ Map to an income account such as Early Check-In RevenueRefunds
→ Either:Map to a refunds/contra-revenue account, or
Exclude the line if it should not affect owner reporting
VAT or Lodging Tax
→ Map to a tax liability account such as VAT Payable
(or exclude, depending on how the PMS handles tax withholding)Discounts
→ Map to Rents or Rent Discounts
Once mapped, VRTrust will automatically include these lines in journals and owner statements going forward.
After mapping
Navigate back to the Owner Statement
The error should be resolved
All reservation activity will now post cleanly to the General Ledger
Why this matters
Accurate PMS line mapping ensures:
Clean journals
Correct owner statements
Proper tax and revenue reporting
Fewer reconciliation issues downstream