This article explains how to record financial adjustments on a reservation (such as an Airbnb resolution or pet fee) and, when needed, reallocate that revenue from the owner to the property manager using Fees & Commissions.
Overview: How Financial Adjustments Work in VRTrust
It’s important to understand one core concept up front:
All financial adjustments added to a reservation are treated as revenue to the owner by default.
If the adjustment should ultimately belong to the property manager, an additional step is required to reallocate that amount.
Step 1: Add a Financial Adjustment to the Reservation
Use a financial adjustment when you need to record additional revenue related to a reservation, such as:
Airbnb resolution payouts
Pet fees
Damage reimbursements
Any other guest-related adjustment
Steps
Navigate to the Reservation
Open the Financials section
Add a new Financial Adjustment
Enter:
Description (e.g., Airbnb Resolution, Pet Fee)
Amount
(Optional) Override the Posting Date
Use this if the adjustment needs to post on a date different from the reservation’s default date
Once saved, this adjustment will post to the reservation and flow to the owner.
Step 2: Understand the Default Owner Impact
After adding the financial adjustment:
The amount increases the reservation revenue
That revenue is allocated to the owner
It will appear on the owner statement
This is expected behavior.
Step 3: Reallocate the Amount to the Property Manager (If Needed)
If the adjustment should belong to you as the property manager (for example, an Airbnb resolution paid to you, not the owner), you must offset it using Fees & Commissions.
What This Does
Removes the revenue from the owner
Reassigns it to the property manager
Ensures it appears on the property management statement, not the owner statement
Steps
Navigate to Fees & Commissions for the reservation
Add a new fee or commission adjustment
Enter the same amount as the financial adjustment
Configure it so the fee is:
Charged to the owner
Paid to the property manager
This effectively reverses the revenue from the owner and reallocates it correctly.
Example Workflow
Scenario:
You receive a $250 Airbnb resolution that belongs to the property manager.
Add a $250 financial adjustment to the reservation labeled Airbnb Resolution
Add a $250 fee or commission in Fees & Commissions payable to the property manager
Result:
Owner revenue is reduced by $250
Property manager revenue increases by $250
Statements remain accurate and balanced
Key Takeaways
Financial adjustments always post to the owner first
Any revenue that belongs to the property manager must be reallocated using Fees & Commissions
This two-step process ensures:
Accurate owner statements
Correct property management income
Clean trust accounting
If you’re unsure whether an adjustment should stay with the owner or be reallocated, it’s best to confirm before posting to avoid rework later.