Month-end adjustments ensure that guest balances, revenue allocation, and statements are accurate before you close the month and publish owner statements. This overview brings together the three core adjustment workflows you’ll use during month-end close:
Checking the Guest Balances report
Making Financial Adjustments
Adding Fee Adjustments
Why Month-End Adjustments Matter
In VRTrust, most accounting is automated—but there are always edge cases:
A guest paid outside the normal flow
A refund was issued after checkout
Revenue needs to be reallocated between owner and property manager
A fee applies only in a specific scenario
Month-end adjustments are how you handle these exceptions appropriately.
Step 1: Review the Guest Balances Report
Start month-end by reviewing Guest Balances.
What the Guest Balances Report Shows
Reservations with non-zero balances
Guests who:
Still owe money
Have overpaid
Have unapplied payments or refunds
What You’re Looking For
Balances that should reasonably exist (e.g., future unpaid stays)
Balances that should not exist at month-end (e.g., completed stays with unpaid balances)
Any unexpected balance should be investigated and resolved before publishing statements.
Step 2: Make Financial Adjustments (Guest-Facing)
Use Financial Adjustments when the amount owed by the guest needs to change.
Common Financial Adjustment Scenarios
Charging a guest an additional amount
Issuing or correcting a refund
Correcting a guest charge that synced incorrectly
What Financial Adjustments Affect
Guest balance
Trust balance
General ledger
Owner and PM statements
Financial adjustments change what the guest owes or paid.
Step 3: Add Fee Adjustments (Allocation-Focused)
Use Fee Adjustments when the guest amount is correct, but the allocation of revenue is not.
Common Fee Adjustment Scenarios
Allocating revenue to the property manager for a specific reservation
Adjusting cancellation revenue for an exception
Manually applying a fee that is not set up to auto-apply
Correcting how revenue is split between owner and PM
What Fee Adjustments Affect
Owner income
Property management income
Fees and commissions
Statements
Fee adjustments do not change what the guest paid—only who receives the revenue.
Recommended Month-End Adjustment Order
To avoid rework, follow this sequence:
Review Guest Balances
Resolve guest-related issues with Financial Adjustments
Correct allocation issues with Fee Adjustments
Re-check Guest Balances
Proceed to Trial Balance review
This ensures guest balances are clean before allocation logic is finalized.
Common Mistakes to Avoid
Using a fee adjustment when a financial adjustment is required (or vice versa)
Ignoring small guest balances
Making adjustments after owner statements are reviewed
What’s Next
After completing month-end adjustments, continue to:
👉 Review the Trial Balance
👉 Publish Owner Statements
👉 Review and Finalize the Property Management Statement