VRPlatform vs. VRTrust: What's the Difference?
VRPlatform (also referred to as VRIntegrations) is our legacy trust accounting plugin that syncs financial data from the property management tech stack into an external GL, like QuickBooks, Xero, or Sage Intacct.
VRTrust is the next evolution: a standalone AI-enabled accounting software built for the short-term rental industry with a true double-entry general ledger, a configurable chart of accounts, and automated bank reconciliation for trust and operations accounting.
Why Switch to VRTrust?
True general ledger accounting: every transaction posts to a complete chart of accounts within VRTrust. For many property managers, this eliminates the need for a separate accounting system. For teams that still use one, VRTrust can automatically sync reconciled general ledger entries daily or monthly.
More flexible, detailed owner statements with customizable layouts and richer reservation detail
Bank reconciliation: connect trust and operating bank accounts for live bank feeds, automated bank rules, and a structured reconciliation workflow.
Better financial controls: more ways to manage expenses, deposits, fees, markups, splits, adjustments, payouts, and transfers.
Industry-specific reporting built around how short-term rental businesses actually operate, linked to your live financial data.
Drilldown into statement and report totals: every number traces back to its underlying journal entries and the source transaction behind it.
Enhanced owner experience: improved reporting, faster navigation, and more owner-facing self-service in the owner portal.
MCP, AI & Open API: You can connect AI agents like Claude directly to your accounting data, or build your own integrations and automations on top of your team's data.
Future development: VRTrust is where all ongoing product investment is focused, so switching now enables you to take advantage of the latest features
Additional VRTrust Resources:
Step 1: Migrate Data to VRTrust
Switching to VRTrust starts with a conversation:
If you manage your own books, contact our team to request transition support.
If you work with one of our accounting partners, reach out to them directly.
From there, a new VRTrust team will be created for you and all of your data, including accounts, listings, fees, contacts, ownership periods, and historical owner statements, will be migrated and setup in the new system.
What might need additional setup
Chart of accounts: your new VRTrust team gets a chart of accounts initialized as part of setup. Any custom account structure beyond the default will be reviewed with you.
Account mappings: legacy statement accounts need to be mapped onto the new chart of accounts so historical statements import cleanly, our team or your accountant will walk through this with you.
Statement layouts: the default statement layout may need adjustment if you use custom sections or line items.
Bank connections: to use bank feed reconciliation, bank accounts need to be connected after setup. This is not done automatically during migration.
Recurring fees: formula-based fees, like management fee calculations, need to be configured or re-created in VRTrust if you want them automated.
Our team (or your accounting partner) will help you through this process to ensure that your new VRTrust environment is set up correctly.
Step 2: Set Your Start Date
It's important to set an official cutover date when accounting will begin in VRTrust. This is the date your live accounting officially moves to VRTrust.
From that date forward, every transaction needs to be recorded in VRTrust rather than your old system, so nothing gets entered twice or missed.
This ensures:
Accurate opening balances: your account balances as of the day before your start date become your opening balances in VRTrust, so everything you do afterward builds on the correct foundation. Our team or your accountant will help you get these right.
No dual bookkeeping after cutover: once your start date passes, all accounting workflows (recording expenses, processing payouts, running reconciliations, generating statements) need to happen exclusively in VRTrust. Continuing to enter transactions in your old system after this date will cause your books to fall out of sync.
Step 3: Invite Owners to the New Portal
Once your VRTrust account is configured and you have set an accounting start date, the next step is to invite owners to the portal.
Note: Migration does not automatically grant owners access to the new VRTrust Owner Portal.
Owners must be invited from your VRTrust account. After accepting their invitation, owners can access the new portal and switch between the legacy portal and the VRTrust portal as needed.
Ensure Owner Information is Correct
Before inviting owners, take a few minutes to confirm everything came over correctly:
Check that each owner contact has the correct name, email, phone, and mailing address.
Confirm ownership periods are linked to the right listings, especially for owners with multiple properties or recent ownership changes.
Add any new owner as a contact with the type set to Owner, and assign their ownership period to the applicable listing(s).
If an owner has a payout account on file, verify it carried over so distributions aren't interrupted.
If you spot missing or incorrect owner data, correct it before sending portal invites — owners will see this information reflected in their statements and account details.
Send Owner Portal Invites
Once owner records are confirmed, invite each owner to the portal using the same email they use to access the old owner portal.
They will automatically receive an email containing a link to accept the invitation and access the new VRTrust team.
They must click the link and login using the same email and password they use today to access the new owner portal.
If an invite expires, is lost, or an owner can't find it, you can resend it at any time from the owner record.
If your owner is having trouble logging in, please refer to this help article.
Transition Resources for Owners
We've put together these two resources that you can share directly with owners:
Owner Migration Guide (PDF): Your Owner Portal is Getting an Upgrade.pdf
Owner FAQs Help Article: https://support.vrplatform.app/en/articles/15888707-transitioning-to-vrtrust-faqs-for-owners
Email Template: Email Template_ PM to Owner VRTrust Migration.pdf
FAQs for Property Managers
Will I be able to access the old system after switching to VRTrust?
Yes. Historical data will be retained in your old account for up to one year. Owner statements, listing ownership periods, and payout history will be migrated to VRTrust, but you may download hard copies of any reports or files you would like to retain for your records.
Do I need to manually re-add owners who already existed in the legacy system?
No. Existing owner records, ownership periods, and historical statements migrate automatically. You only need to add owners that are new or were missed in the migration.
What should I do if an owner's information looks incorrect after migration?
Update the contact record directly before sending their portal invite: correct their name, contact info, ownership periods, or payout account as needed.
How do I invite an owner to the new portal?
Follow these steps to invite your owners to access the new owner portal. They'll receive an email with a link to accept and log in using their existing credentials.
Can more than one person access a single owner's account?
Yes. You can add third-party owner viewers from the Owner details page. Read this help article for step-by-step instructions.
What if an owner says they never received their invite?
Ask them to check their spam folder first. If they still can't find it, you can resend the invite at any time by following these steps.
Can I remove an owner's portal access?
Yes. If an owner no longer needs access, or you need to re-invite them using a different email, you can revoke their access and remove them by following these steps.
Where can I get resources to share with my owners?
Use the Owner Migration Guide (PDF) and Owner FAQs help article linked above. Both are written for owners and cover what's changing, what's staying the same, and how to log in.
What if an owner has a question I can't answer?
You remain the owner's primary point of contact throughout the transition. If you run into a question you can't resolve or a technical issue, reach out to our team through the support chat and we will help you resolve it quickly.