Welcome to VRTrust. This article provides a high-level overview of the platform—what it does, how it’s structured, and what you can expect as you get started.
VRTrust is designed to help short-term rental operators save time, reduce complexity, and produce accurate financials for both owners and property managers.
Note: This walkthrough was recorded before VRPilot, Operations Accounting, and several recent releases, so some screens may look different in your account. The sections below reflect the current platform.
What Is VRTrust?
VRTrust is the first stand-alone accounting platform built specifically for the short-term rental industry.
It includes:
A full general ledger
Native support for trust accounting
Operations accounting for your operating bank and credit card accounts
Automated reservation, deposit, and payment workflows
Owner and property management financial reporting
Everything you would normally do in a traditional accounting system—record reservations, track expenses, reconcile banks, and generate statements—happens directly inside VRTrust, purpose-built for vacation rentals.
Trust & Operations Accounting
VRTrust is built to support trust accounting, meaning:
Guest funds are tracked separately from operating funds
Trust balances are clearly visible
Money received from guests is tracked until it is paid out to owners or the property manager
VRTrust started with your trust account, ensuring accurate handling of the guest funds you are responsible for distributing. With Operations Accounting (OPEX), you can also connect and reconcile your operating bank and credit card accounts in the same workflow, and see Trust, Operating, or combined Company views in your reports. Learn more about Operations Accounting
Introduction to VRTrust 0:00
How VRTrust Automates Your Accounting
VRTrust automates many of the most time-consuming accounting tasks by connecting directly to your systems, including:
Your Property Management System (PMS)
Stripe, Authorize.net, Vacation Rent Payment, and other payment processors
Airbnb
These connections allow VRTrust to:
Sync reservations automatically
Import deposits and batch payouts
Apply payments to reservations
Reconcile deposits without manual matching
The VRTrust Dashboard
When you first log in, you’ll land on the Dashboard.
The dashboard:
Highlights issues that may block you from using the system effectively
Flags items that need attention (such as incomplete setups or imbalances)
Points you to VRPilot, your guided setup checklist, while you are onboarding
Dashboard Overview 0:58
Get Set Up with VRPilot
VRPilot is a slide-in sidebar inside VRTrust that gives your whole team an ordered setup checklist.
It routes you to the right screen for each step, highlights the action to take, and tracks progress team-wide. Steps include connecting your PMS, an AI assistant, bank accounts, payment processors, and Airbnb, then adding owners, setting up listings and fees, setting opening balances, and validating before you go live.
Settings & Configuration
From the Settings menu (accessible via the three dots next to your name), you can:
Manage general settings
Invite team members and assign roles and permissions
Review and configure your Chart of Accounts
Set up reservation mappings
Configure revenue recognition
Adjust other core accounting behaviors
These settings define how transactions post and how revenue flows through VRTrust.
Initial Setup Steps 1:23
Connect an AI Assistant
You can connect an AI assistant such as Claude or Codex to your VRTrust account using the VRTrust MCP server. Once connected, your assistant can search the VRTrust help documentation, look up data across the teams you have access to, and make changes only after you explicitly confirm each action.
Connect an AI Assistant Using VRTrust MCP – step-by-step connection guide
VRTrust MCP Prompt Guide – a quick reference of things you can ask your assistant to do
Core Areas of the Platform
Bank Reconciliation
One of the first recommended steps is to connect your trust and operating bank accounts (especially for U.S.-based customers).
Once connected:
Bank transactions flow into VRTrust automatically
Bank reconciliation becomes faster and more reliable
With Operations Accounting, operating bank and credit card accounts reconcile with the same workflow, and you can record transfers between your own accounts directly from a bank record.
Connections
VRTrust supports direct connections to:
Airbnb
Stripe and other payment gateways, including Authorize.net and Vacation Rent Payment
These connections allow VRTrust to break out:
Batch deposits
Merchant fees
Reserves
Co-host payouts
VRTrust also connects with Ramp, so you can pay vendor expenses and owner statement payouts by ACH and see everything tracked in VRTrust. Learn more
Deposits & Expenses
In VRTrust, you can:
Review deposits from Stripe and Airbnb, plus uploaded Booking.com payouts, and more
Record merchant fees and reserves
Add expenses paid from:
Operating accounts
Trust accounts
Credit cards
Track reimbursable expenses cleanly
Managing Deposits and Expenses 1:48
Reservations
The Reservations section shows all reservations synced from your PMS.
From each reservation, you can:
Open a detailed drawer
Review financials
See guest payments
View fees and commissions earned by the property manager
Identify reservations with outstanding balances
VRTrust flags reservations with non-zero balances so you can quickly address unpaid or misapplied payments.
Reservations Management 2:19
Listings
Listings are automatically pulled from your PMS.
Within listings, you can:
Assign owners
Apply fees and commissions
Configure commission formulas
Group related listings under a single parent with Listing Groups, so statements and reports roll up automatically
Control which users and owners have access to reports
Listings Management 2:54
Fees & Commissions
VRTrust includes a robust Fees & Commissions engine that allows you to:
Set commission rates
Deduct booking channel fees
Pass through merchant fees
Apply cleaning, pet, or other fees
Automate revenue splits between owners and the property manager
This ensures revenue is allocated correctly without manual calculations.
Fees and Commissions 3:18
Reports
VRTrust includes full accounting reports, including:
General Ledger
Trial Balance
Trust Reconciliation
Profit and Loss
Balance Sheet
Guest Balances
Reservation Lodging & Occupancy Tax
and more!
These reports support reconciliation, review, and audit workflows.
With Operations Accounting, the Profit & Loss and Balance Sheet include Trust and Company views, and the Trial Balance and General Ledger can be filtered by Trust or Operating.
Reporting Capabilities 3:26
Statements
VRTrust supports two types of statements:
Owner Statements
Fully customizable
Designed to show owners exactly what you want them to see
Can be reviewed and published directly from the platform
Owner payouts can be triggered directly from a published statement
Property Management Statements
Show revenue earned by the property manager
Track balances owed to the PM from the trust account
Support manager payout workflows
Owner Statements & PM Statements Overview 3:46
13. Conclusion 4:33
What to Expect Going Forward
With VRTrust, you can expect:
Faster month-end close
Clear owner statements
Accurate tracking of your own revenue as a property manager
Less manual work reconciling deposits and payments
Trust and operating accounting together in one place
A calmer, more predictable accounting process
Questions? Reach out to our support team using the help icon in VRTrust.