Do I need a Ramp account to pay by ACH in VRTrust?
Yes. VRTrust sends ACH payments through Ramp, so you need an active Ramp business account connected to VRTrust.
Can I pay through Ramp from my existing non-Ramp checking account?
No. Payments through Ramp must come from a funded Ramp account. You can fund your Ramp account from your existing non-Ramp bank account.
Are there fees for paying through Ramp?
Most standard ACH payouts are free when they're paid from a funded Ramp checking account. Any fees for other payment options or Ramp services are set by Ramp. Check your Ramp account or contact Ramp for current pricing.
Can I keep QuickBooks or Xero as Ramp's accounting connection?
Not if you want Ramp data in VRTrust. Ramp only accepts the VRTrust chart of accounts, listings and Bill to Owner field when VRPlatform is its accounting connection. With QuickBooks or Xero connected, Ramp codes spend to their accounts and classes, which VRTrust can't match.
Why don't my VRTrust expenses show up as bills in Ramp?
VRTrust creates a Ramp bill only when you pay an expense through Ramp, one bill per payment. Unpaid expenses stay in VRTrust.
Do settings in Ramp change how the integration works?
No. The integration is controlled from VRTrust: the Ramp connection, its workflows, and your payment settings. The only Ramp settings that matter are the accounting fields and account mapping, and VRTrust fills those in. Ramp options such as when bills are allowed to sync or default accounting dates don't affect what VRTrust brings in or sends.
Where do I set the start date for my Ramp feeds?
Use the date your Ramp account opened, or your VRTrust go-live date if that's later. Transactions before the start date aren't brought in.
Will my other bank accounts come in through Ramp?
No. Keep connecting your other banks through Plaid. VRTrust only brings in accounts that Ramp holds: your Ramp checking account and Ramp cards. Other banks linked inside Ramp keep their existing VRTrust connection.
Where do I set which bank account Ramp payments come from?
In VRTrust, not Ramp. VRTrust uses the Default Payout Bank Account from your accounting assignments. For owner payouts, the default payout bank account chosen on the owner's profile is used. Ramp's Accounting settings only show what VRTrust sends, so don't change them there.
Do I create the Listing and Bill to Owner fields in Ramp myself?
No. VRTrust creates them automatically when you connect Ramp. Don't add them yourself with Ramp's "Add Ramp-only field" button.
How do I record Ramp cashback and interest?
Leave Ramp's Cashback and interest account fields blank. Create a bank rule in VRTrust to categorize cashback and interest automatically when they come in on your Ramp feeds.
Who can change Ramp workflows?
Team admins can open each workflow's settings, run it now, and turn it on or off from the Ramp connection's Workflows tab.