VRPlatform

Owner statement layouts now let you set decimal precision for percentage formula columns directly from inline formatting controls.

What's new: Configurable decimal precision for percentage formulas in owner statement layouts (VRPlatform)

Learn what to do when revenue data posts to the wrong account in QuickBooks Online despite correct mappings in VRPlatform.

Why did my invoices book incorrectly and ignore my mappings in VRPlatform?

Learn how to resolve payment processing banners, reconnect Airbnb accounts, and fix duplicate payments caused by multiple connected Airbnb accounts.

How do I fix payment processing errors and duplicate payments caused by multiple Airbnb connections? (VRPlatform)

This guidebook contains all help articles related to VRPlatform

VRPlatform Guidebook

How VRPlatform support works — chat assistant first, tickets, response times, hours.

How we support you (VRPlatform)

VRPlatform Onboarding

Handling SuiteOps Ancillary Charges in QBO (VRPlatform)

QuickBooks Online (QBO) Setup

VRPlatform Support Hours

Manage your personal and team account from settings

Settings

Troubleshooting Fee & Invoice Automations (VRPlatform)

Everything you need to know about VRP automations

Automations

When a new owner takes over a listing mid-month: create a new QBO class, manually create and link a new listing in VRP, reclass transactions by effective date, and clean…

How to handle a mid-month owner transition for a listing (VRPlatform)

Learn why guest names sometimes don't appear on owner statements, including journal entry and PMS transition scenarios, plus troubleshooting steps and best practices.

Why don’t guest names appear on owner statements in certain scenarios?

How to configure and use the owner statements automation

Owner Statements

How to troubleshoot syncing issues between VRPlatform and QuickBooks? (VRPlatform)

Reservations may not appear if a listing is disabled, synchronization is incomplete, or owner statements are generated before PMS data refreshes.

Why are reservations not appearing in the system or owner statements, and how can I resolve this?

How to configure and use the reservation invoices automation

Reservation Invoices

How to connect and manage applications in VRP

Connections

Airbnb Payments Not Syncing — Fix Financial Access Permissions (VRPlatform)

Connect and manage property management systems in VRP

PMS Connections

If your management commission is calculating on a base that excludes the channel commission and the math looks too low, the cause is usually a pre-deduct setting on the channel…

Why isn't my management commission including the channel commission? (VRPlatform)

Custom Fees

How to view and export owner statements as an owner (VRPlatform)

What the "Owner has disabled statement notifications" message means in the publish dialog, and how owners can turn statement emails on or off from their owner portal.

Enable or disable owner statement notifications (VRPlatform)

Getting your owner statement as a property owner (VRPlatform)

VRPlatform: Owner Portal

Learn best practices and accounting workflows for your business

VRPlatform: Accounting Systems and Processes

Creating your month-end adjusting journal entry

Month-end adjusting entry - an introduction and overview (VRPlatform)

Month-end and Reconciliations

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search and ask

Find guides, answers, and references.

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.