VRTrust allows you to review and adjust advance deposits during the opening balance setup process. Synced payment and refund data from connected integrations helps streamline setup while still giving you full control over the final posted amounts.
Payments received before the system start date may appear as "missing" unless properly recorded. VRTrust's Advance Deposits workflow ensures these payments are accurately captured and reconciled.
Who This Applies To: This article is intended for VRTrust users completing their opening balance setup.
Access the Advance Deposit Review Screen
To review advance deposits:
Navigate to Settings
Open the Opening Balances tab
Locate the Review Advanced Deposits card
Select the card to open the review screen
How VRTrust Identifies Advance Deposits
When the review page loads, VRTrust automatically displays payments and refunds synced through connected integrations such as Stripe or Lynnbrook.
These transactions may appear as "missing" in the system unless they are properly recorded and reconciled.
VRTrust identifies advance deposits using two conditions:
The payment date must be before the VRTrust system start date
The reservation date must be after the VRTrust system start date
This helps identify transactions that should be included as opening balance advance deposits.
Failing to capture these deposits may result in "missing payment" indicators for affected reservations.
Review Synced Payment and Refund Amounts
Within the review table, VRTrust displays:
Synced payment amounts
Synced refund amounts
A system-calculated suggested total to post
These synced values are informational and designed to assist with setup.
Update the Posted Amount
If needed, you can manually update the suggested amount.
When entering payment details, always use the original payment date (the date funds were received into the trust account) to ensure accuracy.
After entering a new value:
The overridden value becomes the final amount that will be posted
The manual adjustment replaces the original suggested total
Negative totals can be entered where appropriate to accurately reflect existing A/R positions.
This allows you to correct or customize opening balance amounts as needed.
Tips for Avoiding Common Errors
Always use the original payment date when recording advance deposits to maintain accurate records.
Double-check the reservation details to ensure payments are correctly associated.
Regularly review the Advance Deposits section to confirm all pre-start date payments are accounted for.
Delete Unneeded Rows
If a row should not be included:
Delete the row directly from the review screen
This applies to both manually added rows and rows originally suggested by the system.
Reset Back to the Synced Total
If you need to revert a manual adjustment:
Select the option to reset the value back to the synced total
This restores the original amount identified by VRTrust.
Finalizing Advance Deposits
Once all rows have been reviewed and confirmed, VRTrust will use the final posted amounts entered during the review process for the opening balance setup.
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