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Troubleshooting: expense showing as a Net Revenue deduction

Move a specific expense (like owner stay cleans) out of the Net Revenue section and into Property and Operating Expenses or a custom section.

Overview

By default, expense accounts on an owner statement may roll up into the Net Revenue section as deductions. In some cases, you want a specific type of expense to be reported separately — for example, you may want owner stay cleans to appear in Property and Operating Expenses (or another custom section below Net Revenue) rather than being lumped in with other cleaning fee deductions inside Net Revenue.

This article walks through how to fix that.

Symptom

  • An expense (e.g., an owner stay clean) is appearing as a deduction inside the Net Revenue section of the owner statement.

  • You'd like it reported separately — for example, in Property and Operating Expenses or another custom section below Net Revenue — so you can specifically call it out (e.g., "Owner Stay Cleans").

Why this happens

Where an expense appears on the owner statement is determined by two things:

  1. The expense account the transaction is recorded to in the chart of accounts.

  2. Where that account is mapped in your owner statement template.

If owner stay cleans are being recorded to the same cleaning fee expense account as your regular cleaning fees — and that account is mapped to the Net Revenue section — they'll roll up alongside everything else in that section. The fix is to give owner stay cleans their own account, and then map that account to the section where you want it displayed.

How to fix it

Step 1: Add a separate expense account for owner stay cleans

  1. From Settings, click Accounts to open the chart of accounts.

  2. Click +Add account in the top-right corner.

  3. Enter the account details, for example:

    • Account Name: Owner Stay Cleans

    • Classification: Expense

    • Type: Ledger

  4. Click Add Account to save.

See Manage chart of accounts for full details on adding accounts.

Step 2: Record owner stay cleans to the new account

  • When you add an expense for an owner stay clean, select your new Owner Stay Cleans account in the Expense account field on the expense line, rather than the general cleaning fee account.

  • If owner stay cleans are coming through an automation or PMS mapping, update the relevant mapping so they post to the new account going forward.

Existing transactions already posted to the original cleaning fee account will continue to appear in their original section. If you need historical owner stay cleans reclassified, you'll need to adjust those transactions individually.

Step 3: Map the new account to the section where you want it displayed

  1. Open your owner statement template.

  2. Locate the new Owner Stay Cleans account — newly added accounts appear in the Unallocated accounts section until they're mapped.

  3. Move the account into Property and Operating Expenses (or whichever section below Net Revenue you'd like it to appear in). If you'd like its own dedicated section, click Add section, name it (e.g., "Owner Stay Cleans"), and move the account into that new section.

  4. Confirm the account is not mapped to any section that rolls up into Net Revenue.

  5. Save the template.

See Custom sections in owner statements for the full template walkthrough.

Result

  • Owner stay cleans are now tracked in their own expense account, separate from your other cleaning fees.

  • On the owner statement, they're reported in the section you mapped them to — below Net Revenue — so they're clearly called out rather than buried inside the Net Revenue deductions.

  • Net Revenue continues to reflect only the cleaning fee activity you want included there.

  1. Manage chart of accounts

  2. Set up owner statement templates

  3. Custom sections in owner statements

  4. Add an expense

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