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How to connect Track

Connecting Track accounts to VRP

Updated over a week ago

Prior to creating the connection within VRP, you will need to have the API Key, Client Secret and Company ID from Track.

  1. Login to your Track Account.

  2. Click on the configuration (settings) icon in the top right of the navigation bar next to profile avatar.

  3. On the Configuration screen, click on the Company Setup tab.

  4. Under the General section, click on API Keys.

  5. Create a new key by selecting the green, Server Key button. This will automatically redirect you into the Create New API Key page.

  6. Update the name field to be something easily reconizable for this connection, for example: VRPlatform Connection.

  7. Click Save Key to generate the key and secret.

  8. Copy both of these keys to use to connect your Track account in VRP.

Use the API Key and Client Secret (created in the previous steps) along with the Company ID, to create the connection in VRP.

NOTE: The Company ID will be your Track URL, e.g. 'mycompany' for 'mycompany.trackhs.com'

  1. From the Connections screen, click the Add a connection button in the top right corner.

  2. In the modal window that appears, scroll to or search for Track and click the Connect button.

  3. Input the Key (API Key), Secret and Company you obtained during the previous steps into the corresponding fields, the click the Connect button.

  4. The connection will authenticate and a successful message will appear upon completion. Close the window to go back to the connections screen or add another connection.

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