Lodgify Payments cannot be connected to VRTrust. If you process guest payments through Lodgify Payments, you will need to switch to your own Stripe account before payments and payouts can sync into VRTrust.
Why Lodgify Payments does not sync
Lodgify Payments settles funds through Lodgify's own Stripe platform rather than through a Stripe account in your name. VRTrust syncs payment data by authorising a standalone Stripe account, so there is no account for VRTrust to connect to.
The payout data available from Lodgify Payments shows only the final net bank transfer. It does not include the individual guest payments, their reservation references, or the processing fees deducted — all of which VRTrust needs in order to match payments to reservations and reconcile trust.
Switching to your own Stripe account resolves this. Your reservations continue to sync from Lodgify exactly as before; only the payment processing moves.
Before you switch
Payments already processed through Lodgify Payments will not carry over into the new Stripe connection, and will not appear in VRTrust automatically. See Payments taken before the switch below.
Finish reconciling your Lodgify Payments activity before you deactivate, so you have a clean cut-off date.
Have your Stripe account ready. If you do not have one yet, create it at stripe.com before starting.
Step 1: Deactivate Lodgify Payments
Follow Lodgify's guide to deactivate Lodgify Payments on your account: deactivate Lodgify Payments following the guide on this page.
Step 2: Connect Stripe in Lodgify
Once Lodgify Payments is deactivated, Stripe becomes available as an option on the Payments page in Lodgify. Follow Lodgify's on-screen instructions to connect your Stripe account.
Step 3: Connect Stripe to VRTrust
Connecting Stripe inside Lodgify does not connect it to VRTrust — this is a separate step.
In VRTrust, go to the Connections screen.
Click Add a connection in the top right.
Search for Stripe and click Connect, then complete the authorisation in Stripe.
Full instructions: How to connect Stripe (VRTrust).
Guest payments already scheduled
For bookings with scheduled future payments, guests will need to complete a new payment link before those payments can be processed through Stripe. Stripe does not hold the card details that were stored with Lodgify Payments.
Depending on your Lodgify settings this happens automatically or manually. If it is manual, you will need to send each guest a new payment request — see Lodgify's guide on sending a payment request.
All new transactions after the switch are handled by Stripe and sync into VRTrust normally.
Payments taken before the switch
Transactions processed through Lodgify Payments cannot be imported into VRTrust, either before or after you switch. To have those reservations show as paid and to keep trust balances accurate, record the corresponding deposits manually in VRTrust.
If you have a large volume of pre-switch payments to record, start a conversation with our support team and we will help you work out the fastest approach for your account.