Overview
Search is the fastest way to jump to a specific owner, listing, reservation, expense, deposit or statement in VRTrust.
Opening Search
There are two ways to open it:
Press Cmd+K (Mac) or Ctrl+K (Windows) from anywhere in VRTrust.
Click Search in the left-hand navigation, next to Dashboard.
The search box is focused as soon as the window opens, so you can start typing right away.
To close it, press Esc or click anywhere outside the window.
Running a search
Type at least two characters. With only one character typed you'll see “Keep typing to search” — results start loading a moment after the second character.
Results are grouped into tabs across the top: Recent · Owners · Listings · Reservations · Expenses · Deposits · Statements.
Once you start typing, the first tab becomes All and mixes the best matches from every category into a single list; the other tabs show only that record type. Each tab shows the number of matches in brackets — for example, Statements (1).
Each result row shows a label, a short description underneath, and an icon and badge on the right telling you what kind of record it is. The part of the text that matched your search is highlighted.
The first page of a category shows up to 10 results. Scroll to the bottom of the list to load more.
Click a result to go straight to that record.
What you can search
Owners
First name, last name or company name — including full names such as “John Doe”
Email address
Phone number
Address
Owner results show the owner’s name, with their email address underneath. Only owners appear here — vendors are not included.
Listings
Listing name
Listing address, including the address imported from your PMS
Listing reference (both the short reference such as
LST-07N-Q8T4-SM4and the unique reference)The full internal listing ID, where available
Listing results show the listing name, with the formatted address underneath.
Reservations
Guest name
Confirmation or reservation number
Reservation reference (short and unique)
PMS reference
The full internal reservation ID, where available
Reservation results show the guest name, with the confirmation number underneath. If there’s no guest name, the label falls back to the booker name, then the confirmation number, then the short reference, then the reservation ID.
Expenses and deposits
Description
Reference (short and unique)
The name of the linked contact — first name, last name, company name or full name
Line descriptions
Details of a linked reservation: guest name, confirmation number, unique reference and PMS reference
Expense and deposit results show the description, with the Bill ID underneath where one exists; otherwise the short reference is shown.
Statements
Owner name — first, last, company or full name
Listing name
Listing reference (short and unique)
Statement results show the owner’s name, with the listing name underneath.
Statements are searched for the current calendar month only. To reach another month, search for the owner or listing, open the statement from the results, then use the period toggle inside the statement to switch month.
Recent items
When you open Search without typing anything, the first tab is Recent. It holds the last 10 records you opened from Search, newest first.
A few things worth knowing:
Opening a record that’s already in the list moves it back to the top rather than adding a duplicate.
Recent items stay put when you reload the browser.
The list is specific to you and to the team you’re working in. Switching teams shows that team’s own recent items, and switching back restores the previous list.
Until you’ve opened something from Search, this tab reads “No recent items.”
Keyboard shortcuts
Action | Key |
Open Search | Cmd+K / Ctrl+K |
Move up and down the results | Arrow keys |
Open the highlighted result | Enter |
Move between category tabs | Arrow keys or Tab |
Close Search | Esc |
Tips for better results
Paste a reference when you know it. A reference such as
LST-07N-Q8T4-SM4or a Bill ID is the quickest way to land on one specific record.Use a guest or contact name to find a transaction. You don’t need to know the expense description — searching the linked contact or guest name will surface the expense or deposit attached to them.
Use an address to find a listing. Listing addresses are searchable — including the address imported from your PMS — so you can find a property without knowing its exact name.
Narrow with a tab. If you know you’re after a reservation, click the Reservations tab to filter out everything else and page through the full set of matches.
A few things to remember
Search only returns records from the team you’re currently working in. To find something in another team, switch teams first.
Statements are searched for the current calendar month only.
Journal entries, bank records, payouts, bank transfers, reports and attachments are not covered by Search yet.
Troubleshooting
“Keep typing to search” — fewer than two characters have been entered. Add another character.
“No results” — nothing matched. Check the spelling, try a shorter or more distinctive part of the name, or try a reference instead. Remember that results are limited to your current team.
“Search failed” — something went wrong fetching results. Close Search and try again; if it keeps happening, get in touch with support.
A statement you expected isn’t there — Search only covers the current calendar month. Open that owner or listing’s current statement from the results, then use the period toggle inside it to switch to the month you need.