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Why are reservations not appearing in the system or owner statements, and how can I resolve this?

Reservations may not appear if a listing is disabled, synchronization is incomplete, or owner statements are generated before PMS data refreshes.

Why Are Reservations Not Appearing in the System or Owner Statements, and How Can I Resolve This?

When reservations fail to appear in your system or owner statements, it is often due to system settings or synchronization issues. This guide outlines the common causes and provides actionable steps to resolve these problems.

Common Causes of Reservation Visibility Issues

  1. System Settings: Reservations may not appear if the listing is not enabled in the Property Management System (PMS) or VRPlatform. - For example, if a listing is disabled, all reservations and automations associated with it will cease to post.

  2. Synchronization Delays: Delays in synchronization between the PMS and VRPlatform can result in reservations not being updated in real-time. - This can occur even if the listing is enabled.

  3. Owner Statement Generation: Reservations may not appear in owner statements if the statement is generated before synchronization is complete.

Steps to Resolve Visibility Issues

Follow these steps to ensure your reservations are visible in the system and owner statements:

  1. Verify Listing Status: - Check if the listing is enabled in VRPlatform or the connected PMS. If it is disabled, enable it to allow reservations and automations to post.

  2. Perform a PMS Fetch/Refresh: - After enabling the listing, run a PMS fetch or refresh to synchronize reservations with the system.

  3. Update Automation Start Dates: - If there are delays in synchronization, update the start dates on your automations before running them for the desired reservations.

  4. Regenerate Owner Statements: - Ensure that owner statements are generated after the synchronization process is complete to reflect all reservations accurately.

Best Practices for System Synchronization

  • Regularly check the status of your listings in the PMS and VRPlatform to ensure they are enabled.

  • Perform periodic synchronization actions, such as PMS fetches or refreshes, to keep your system up-to-date.

  • Schedule owner statement generation after confirming that all reservations have been synchronized.

By following these steps and best practices, you can minimize issues with reservation visibility and ensure accurate owner statements.

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