Overview
Even when your mappings appear correctly configured in VRPlatform, invoices can sometimes book to the wrong account (e.g., everything posts to a generic Sales or Services income account instead of the mapped accounts). In most cases, the root cause is in your QuickBooks Online (QBO) Products & Services setup rather than in VRPlatform itself.
Common Causes
The Products & Services items in QBO are mapped to the wrong income account (e.g., a catch-all Sales account), overriding the VRPlatform mapping.
Invoice line item mappings in VRPlatform are pointing to a Product/Service that itself has incorrect account settings in QBO.
Archived mappings in VRPlatform may prevent line items from routing correctly.
How to Diagnose the Issue
In VRPlatform, go to Mappings and confirm each line item is assigned to the correct Product and Service. Check whether any mappings are showing as Archived — archived mappings will not apply correctly and should be updated or replaced.
Drill into a specific affected invoice and note which Product & Service is tagged on the line items.
In QuickBooks Online, navigate to Lists > Products & Services and open each relevant item. Verify that the Income Account field is set to the correct account, not a generic Sales or Services account.
How to Fix Incorrect Bookings
Fix the QBO Product/Service mapping: In QBO, update the Income Account on any Product or Service that is pointing to the wrong account.
Correct the VRPlatform mapping: In VRPlatform, go to Mappings and reassign any incorrect or archived mappings to the appropriate active Products and Services.
Repost the affected invoices: Select the affected reservation(s) in VRPlatform and repost the invoice and management commission.
Re-run automations if needed: For payment journal entries, set Post Mode to Delete and Add, save, and run the automation again for the affected deposit.
Refresh your owner statement after reposting to confirm the figures are correct.
Note on Archived Mappings
If mappings are showing as Archived in VRPlatform, this is typically caused by changes to your QBO connection or account structure. Review your active QBO accounts and re-map any archived entries to valid, active accounts. If needed, run a Fetch on the QBO connection to pull in the latest account and class data from QBO.
If you still have trouble
If your Products & Services in QBO are still routing to the wrong income account after the steps above, the issue lies within your QBO configuration. Contact QuickBooks Online support directly for help correcting income account assignments on Products & Services items. For any VRPlatform-specific mapping questions, open a new support chat with our team.