Objective
To ensure accurate matching of deposits with bank records during the monthly bank reconciliation process.
Review, Match, and Troubleshoot Deposits in VRTrust
As part of your monthly bank reconciliation, VRTrust automatically extracts deposits from supported merchant processors (such as Stripe, Airbnb, Authorize.net, Lynnbrook, and others) and matches them to your bank feed. This article walks through how to review, match, and troubleshoot those deposits to ensure your reconciliation is complete and accurate.
Overview
Deposits from connected merchant processors are automatically generated in VRTrust
These deposits should be matched to incoming transactions from your bank feed
Proper matching ensures accurate trust balances and clean month-end reporting
Step 1: Open the Bank Reconciliation Page
Navigate to Bank Reconciliation
Click the blue Reconcile Items button
You’ll see two primary columns:
Unmatched Bank Records (Left Column)
Transactions pulled directly from your bank feed that have not yet been reconciledSuggested Matches (Right Column)
Deposits and expenses already recorded in VRTrust’s Accounting Records
(These can be reviewed on the Transactions tab)
Step 2: Understand Suggested Matches
When a matching transaction already exists in VRTrust, it will appear automatically in the Suggested Matches column
When no suggested match appears, it means a corresponding accounting transaction does not yet exist in VRTrust
⚠️ A transaction must exist in VRTrust before it can be reconciled to the bank feed.
Step 3: Match Auto-Posted Deposits
Enter the reconciliation period under review
Search or filter for deposit transactions
Review the Unmatched Bank Records column
Expected Result
Each deposit from the bank feed should have a suggested match generated automatically from your connected merchant processors
To Reconcile
Click Match next to each suggested match
The transaction will be fully reconciled and removed from the unmatched list
Continue matching until all deposit transactions are reconciled.
Step 4: When a Deposit Has No Suggested Match
If a deposit does not show a suggested match:
First: Check Connection Status
Navigate to Connections
Confirm the relevant merchant processor connection shows a green checkmark
A green checkmark indicates the connection is active and syncing
Step 5: Fetch Missing Deposits from Merchant Processors
If the connection is active but deposits are missing:
Navigate to Connections
Click the ellipsis (three dots) next to the merchant processor connection
Select Fetch Connection
Choose:
All transaction types
A prior date range that includes the missing deposits
Click Fetch Data
Repeat this process for any merchant processor missing deposits.
Step 6: Confirm Fetch Status
Yellow status icon → Transactions are still being fetched
Green checkmark → Fetch is complete
Once the green checkmark appears:
Refresh the screen
Return to the Bank Reconciliation page
Step 7: Complete the Reconciliation
After fetching:
Previously missing deposits should now appear as suggested matches
Match the remaining deposits
Confirm no auto-posted deposits remain in the unmatched bank records column
Key Takeaways
Deposits from connected merchant processors should always be matched to auto-generated transactions in VRTrust
Missing matches typically indicate:
A fetch is needed, or
A connection status issue
Always confirm:
Green connection status
Fetch completion before proceeding
Completing this process ensures your trust account, bank balance, and transaction activity remain fully reconciled.
