Step 1: Navigate to Fees & Commissions
Go to Settings
Select Fees & Commissions
In the top-right corner, click Add Fee
Step 2: Choose "Other Fee"
Flat and percentage fees must be created as Other Fees.
Click Add Fee
Select Other Fee
Step 3: Configure the Fee
Fill out the fee details:
Fee Name
We recommend including both the fee name and amount for clarity.
Examples:
Cleaning Fee – $50Admin Fee – 5%
Fee Type
Select Flat for a fixed dollar amount, or
Select Percentage for a rate-based charge
Charge Basis
Choose how the fee should apply:
Per Reservation – applied once per booking
Per Night – applied for each night of the stay
Amount
For Flat fees, enter the fixed amount (e.g.,
$50.00)For Percentage fees, enter the rate (e.g.,
5%)
Step 4: Choose Applicable Channels
Select where the fee should apply:
All Channels, or
Specific channels such as:
Airbnb
Booking.com
Direct bookings
Step 5: Advanced Settings (Recommended)
Include Reservations
Set this to Booked Only
This ensures the fee only applies to reservations that were actually stayed and avoids charging canceled or tentative bookings.
Step 6: Revenue Recognition Timing
Choose when the fee should be recognized:
Check-in
Check-out
Prorated
By default, this will follow your system's overall revenue recognition setting.
Step 7: Taxes and Accounting Mapping
Taxes
Optionally apply VAT or sales tax to the fee if required
Accounts
Revenue Account
The income earned by the property manager
Expense Account
The expense charged to the owner and shown on the owner statement
Proper account mapping ensures the fee posts correctly in the general ledger and appears accurately on owner statements.
Summary
Recurring fees in VRTrust allow you to:
Charge fixed flat amounts or percentage-based rates per reservation or per night
Control channel-specific application
Align revenue recognition with your accounting policy
Accurately reflect income and owner expenses
This setup is commonly used for cleaning fees, admin fees, and other standardized charges.