Recording owner payouts? Owner payouts are created from Statements → Owner Statements → Pay Owner, not from Create → Bank Transfer inside Bank Reconciliation. See Recording owner payouts and operating account transfers (VRTrust) for the correct flow. Bank Reconciliation is used to match payouts to bank-feed records after they've been created.
Overview
This article covers how to add, edit, view, manage the connection for, archive, and delete bank accounts in VRTrust.
In this article:
Add a bank account
Connect your trust bank account to VRPlatform to record and reconcile deposits and withdrawals.
Connect directly to your bank via Plaid
Connecting to your bank account directly via Plaid allows VRPlatform to automatically fetch new bank records from your bank as they occur, streamlining the bank reconciliation process.
Plaid lets you connect your financial institution accounts to apps and services. This is a service provided by Plaid, a third-party service provider. VRPlatform is not affiliated with Plaid. The connection Plaid provides to your financial account(s) does not imply affiliation with any financial institution.
From the Bank Reconciliation page, click Add account to open the Add your bank account modal.
Search for and select your bank. If your bank is not supported, click Import bank records with CSV, and jump to the guidance in the next section.
When prompted, log in using your online banking credentials.
Follow the on-screen instructions to verify your identity, if prompted.
If prompted, select the accounts at your bank that you wish to connect to VRPlatform. While VRPlatform supports both trust and operating accounts, each functions differently.
(Optional) Save and associate your bank connection with your phone number by entering it when and if you are prompted.
Complete the Configure your bank accounts modal:
Import account?
Yes. The account will be connected.
No. The account will not be connected.
Account name. Display name for the account in VRPlatform.
Is this a trust account?
Yes. An account is created in the chart of accounts and a bank ledger is created that can be reconciled against the bank statement.
No. An account is not created in the chart of accounts, a bank ledger is not created, and the account cannot be reconciled. Imported debit transactions can instead be recorded as expense reimbursements.
Bank Feed Start Date. Enter the date from which to import bank records from the financial institution. Generally, this is the start date of your VRPlatform subscription. To select a date that precedes your subscription start date, use the in-app chat assistant — the team will adjust this for you.
Balance as of MM/DD/YYY. Enter the end-of-day account balance, according to your bank, as of the date displayed (i.e. the date preceding the Bank Feed Start Date). An entry will be made in the general ledger to record this opening bank balance.
Repeat the configuration steps for each additional bank account you selected to connect to VRPlatform.
Click Submit.
Your bank accounts now appear as cards on the Bank Reconciliation page.
Follow the same steps to connect a credit card account. A credit card account will be created as a liability account in your chart of accounts, while a bank account will be created as an asset account.
Add a bank account via CSV
If your bank is not supported by Plaid, or you otherwise do not wish to connect directly to your bank account, you have the option to add a bank account via CSV import instead.
From the Bank Reconciliation page, click Add account to open the Add your bank account modal.
Click Import bank records with CSV.
Complete the Configure your bank account modal:
Account type
Bank Account. Creates a bank (asset) account in your chart of accounts.
Credit Card. Creates a credit card (liability) account in your chart of accounts.
Last 4 account digits. Enter the last four digits of your bank account number for purposes of identification and to allow VRPlatform to automatically map deposits imported from Stripe and Airbnb to the appropriate bank account.
Currency. Select the currency in which the bank account is denominated.
Is this a trust account?
Yes. An account is created in the chart of accounts and a bank ledger is created that can be reconciled against the bank statement.
No. An account is not created in the chart of accounts, a bank ledger is not created, and the account cannot be reconciled. Imported debit transactions can instead be recorded as expense reimbursements.
Bank Feed Start Date. Enter the date from which to import bank records from the financial institution. Generally, this is the start date of your VRPlatform subscription. To select a date that precedes your subscription start date, please contact support.
Balance as of MM/DD/YYY. Enter the end-of-day account balance, according to your bank, as of the date displayed (i.e. the date preceding the Bank Feed Start Date). An entry will be made in the general ledger to record this opening bank balance.
Click Submit.
Edit a bank account
From the Bank Reconciliation page, click the ellipses icon on the card for the bank account you wish to edit.
Click Edit to open the Configure your bank account modal.
Edit the settings you wish to update.
Click Save changes.
Once at least one bank record has been matched against a VRPlatform transaction, you can no longer edit the following settings:
Account type
Last 4 account digits
Currency
Is this a trust account?
To edit these settings, first unmatch all matched bank records.
View a bank account
Your bank accounts appear as cards on the Bank Reconciliation page.
Example | Description |
My Trust Account | Display name for the bank account. To edit the display name, click the ellipses icon in the top-right of the card. |
Trust account | Account classification (Trust versus Operating). To edit the account classification, click the ellipses icon in the top-right of the card. |
0372 | Last four digits of the bank account number. To edit the last four digits, click the ellipses icon in the top-right of the card. |
Status icon | A green checkmark indicates an active bank connection. A red X indicates an broken or inactive connection.
To fix a broken connection, click the ellipses icon in the top-right of the card, then click Reconnect. |
Ellipses icon | Menu provides the ability to Edit, Manage Connection, Archive and Delete the bank account, as well as Add bank records via CSV. |
Bank account balance ($6,032.81) | Ending bank balance as of today's date. This represents the balance against which you reconcile your Ending VRP balance. |
Unmatched bank records (3) | Number of imported bank records that have not been matched against a VRP transaction. All bank records must be matched to one or more VRP transactions before the bank account can be reconciled. To view the unmatched bank records, click Reconcile # items. |
Updated an hour ago | The last time the bank account was updated via fetch (for Plaid connected accounts) or a manual import of bank records. |
Reconcile 3 items | Click this button to open the Reconciliation page for this bank account and begin reconciling bank records against VRP transactions. |
Manage your bank connection (pause, resume, reconnect)
The Manage Bank Connection modal lets you pause, resume, or reconnect a Plaid-connected bank feed without removing the connection entirely:
Pause — temporarily stop syncing new bank records without removing the connection
Resume — re-enable a paused connection
Reconnect — re-authenticate a connection that has expired or lost access
To access these options, go to Bank Reconciliation, click the ellipsis (⋯) menu on the account card, and select Manage Connection. For full step-by-step instructions, see Manage Bank Connections in VRTrust.
Archive a bank account
Archiving a bank account will:
Disable the bank account from bank reconciliation
Archiving a bank account will not:
Disable the use of the bank account to record deposits, expenses and transfers
Archive the linked account in your chart of accounts
Remove or change any transactions that are already recorded to the bank account in the general ledger
Create any adjusting entries in your general ledger
From the Bank Reconciliation page, click the ellipses icon on the card for the bank account you wish to archive.
Click Archive.
Review the prompt.
Click Archive.
Unarchive a bank account
From the Bank Reconciliation page, change the status filter to Archived.
Click the ellipses icon on the card for the bank account you wish to unarchive.
Click Enable.
Review the prompt.
Click Enable.
Delete a bank account
⚠️ Important: A bank account can only be deleted if there are no VRT transactions recorded to the linked GL account. Bank feed records (matched or unmatched) in the bank feed do not block deletion.
Deleting a bank account will completely and irreversibly remove the account from the system, therefore:
Disable the bank account from bank reconciliation
Deleting a bank account will not:
Disable the use of the bank account to record deposits, expenses and transfers
Delete the linked account in your chart of accounts
Remove or change any transactions that are already recorded to the bank account in the general ledger
Create any adjusting entries in your general ledger
What blocks deletion
Blocker | Blocks deletion? |
VRT transactions posted to the linked GL account (deposits, expenses, transfers, payouts) | ✅ Yes — must be resolved first |
Unmatched bank records in the bank feed | ❌ No |
Matched bank records in the bank feed | ❌ No |
Pre-deletion checklist
Before attempting to delete a bank account, ensure:
No VRT transactions are recorded to the linked GL account. This includes deposits, expenses, transfers, and payouts — whether pre- or post-go-live.
If transactions exist, they must be moved to the correct account (e.g., from an operating account GL to the trust account GL) or archived/deleted before deletion is possible.
Once all linked transactions are cleared, the Delete option in the ellipsis menu will become available.
Common scenario: PMS deposits posted to the wrong account
If your PMS (e.g., Guesty, Hostaway) posted deposits to an operating account GL instead of the trust account GL, those transactions must be moved to the trust account before the operating bank account can be deleted.
Steps to resolve:
Identify all VRT transactions (deposits, expenses, etc.) recorded to the operating account GL
Move or reclassify those transactions to the correct GL account (typically the trust account)
Archive or delete any pre-go-live transactions that should not carry forward
Once no VRT transactions remain on the linked GL account, return to Bank Reconciliation and use the ellipsis menu to Delete the account
From the Bank Reconciliation page, click the ellipses icon on the card for the bank account you wish to delete, then click Delete and confirm.