In this article, we'll be recapping the Office Hours webinar held in July 2023. Led by our expert team, this engaging session was dedicated to showcasing the latest features in VRPlatform, as well as sharing invaluable best practices for our users. The webinar covered a range of essential topics, including insights into Owner Fees and Charges, navigating Cancellation processes, harnessing the VRPlatform Support Knowledge Base, and effectively addressing Owner Deficit Balances.
We are delighted to present the full recording of the session, allowing you to review and revisit the content at their convenience. Additionally, the webinar included time for Q&A, where attendees had the opportunity to interact with our experts and gain personalized solutions. Join us as we dive into the key takeaways from the "Office Hours" webinar, empowering you to maximize your experience and success with VRPlatform.
The video above is conveniently broken up into chapters, allowing you to easily navigate and skip to specific sections as needed.
00:00 - Intro
00:14 - Owner Fees and Charges
07:37 - Q/A #1: How to Handle Airbnb Host Fees
08:15 - Q/A #2: Why should you use Bills vs Journal Entries for Collecting Fees
09:59 - Owner Fees and Charges (con’t)
12:58 - Cancellations
16:53 - VRPlatform Support Knowledge Base
17:23 - Q/A #3: How to Handle Partial Refunds
19:16 - Q2 VRPlatform Quarterly Release Notes
20:52 - Owner Deficit Balances
26:37 - Q/A #4: Can you tell us more about the Knowledge Base
28:56 - Q/A #5: The Best Way to Handle Charging Owners for Supplies
30:58 - Q/A #6: How to Handle Invoice Changes
34:34 - Q/A #7: Switching from Balance Sheet Approach to Location Based Approach
37:30 - Q/A #8: What is the Status on Management Commission Automations